Please note this is a 12-month contract role.
The Accommodation Consultant (AC) will work directly with employees and senior leadership to provide accommodations. The AC will serve as the primary contact for employees during the accommodation process. This role requires exceptional communication and organizational skills, attention to detail, the ability to prioritize in a fast-paced environment, strong analytical and critical thinking skills, and a customer service focus aligned with Amazon's standards.
Key job responsibilities
* Perform accommodation reviews to ensure compliance and support employee requests for safe and productive assignments.
* Serve as a subject matter expert on the accommodations process and provincial and federal disability laws.
* Coordinate the accommodation process and provide end-to-end case management.
* Collaborate with stakeholders to determine and finalize accommodation approvals or denials.
* Work with leave of absence case managers.
* Communicate accommodation decisions, disseminate the Job Accommodation Record (JAR) to employees, and partner with relevant stakeholders for implementation.
* Educate employees and HR on complex aspects of return to work, accommodations, and case processes.
* Guide employees to appropriate resources for answers.
* Maintain a high volume caseload.
* Keep system records accurate and up-to-date.
* Provide training to employees, managers, HR, and others in DLS.
* Adhere to internal SLAs and quality standards.
* Coordinate with third-party administrators, HR, Safety, Legal, Payroll, Benefits, and other departments.
* Participate in activities and projects within the DLS program.
* Maintain regular, reliable, and timely attendance.
* Perform other duties as assigned.
* Travel as necessary.
Basic Qualifications
* Bachelor’s Degree in Human Resources or related field.
* Relevant experience supporting employees with benefits, leave of absences, HR, or employee relations.
* Proficiency in Windows, Word, Excel, PowerPoint.
* Proficiency in written and verbal German (B2 CEFR) and English (B2 CEFR).
Preferred Qualifications
* Knowledge of disability laws related to accessibility.
* Experience managing BEM cases, database management skills.
* Strong time management and ownership skills.
* Attention to detail, problem-solving, organizational skills, and ability to handle multiple priorities.
* Experience working with all levels of business.
* Ability to prioritize and complete work under tight deadlines.
* Strong analytical and critical thinking skills.
* Ability to build relationships and influence others in a cross-functional environment.
* Experience providing consultation and training on disability issues.
* Excellent customer service and communication skills.
* Ability to work independently in a dynamic environment.
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