Unlock Business Potential
We are a B2B SaaS scale-up on a mission to digitalise traditional industries. We need someone bold to join our CS team and drive real impact by helping scale a company transforming one of the world's largest and most traditional industries.
Why it Matters
Metals and raw materials are essential to our modern world. Yet procurement, sales and trading in this sector remains manual, opaque, and inefficient. We're changing that with our platform, giving industrial buyers and suppliers the tools to work smarter with greater transparency, faster execution, and more resilient supply chains.
Your Mission
You will ensure every customer not only succeeds but thrives with our platform. You will act as a trusted advisor, supporting customers on consulting-like projects that span efficiency gains, sustainability initiatives, cost optimisation, go-to-market strategy, and change management.
* Onboarding & Adoption: Create scalable onboarding journeys for customers.
* Project Ownership: Lead implementation projects across different management levels in customer organisations.
* Strategic Partner: Build trust, identify opportunities, and support customers in achieving their business goals.
* Product Influence: Be the voice of the customer, feeding insights, challenges, and ideas into our roadmap.
* Scaling Success: Develop best practices and playbooks to grow Customer Success alongside us.
Your Skillset
You will be a strong fit if you have:
* Experience driving measurable results in fast-paced environments.
* A customer-first mindset, understanding customer needs and translating them into long-term success.
* Project management strength, handling multiple accounts and initiatives simultaneously.
* Communication excellence, confident, proactive, and persuasive across cultures and seniority levels.
* Solution-oriented & curious, diving into problems and exploring industry insights.
* Commercial awareness, identifying opportunities for growth, renewal, and upsell.
Our Promise
* Join an international team of 20+ nationalities and a gender split of over 40% female colleagues.
* Work with a supportive management team valuing your input.
* Grow your career through exciting projects and individualised learning paths.
* Balance work and life with flexible hours, remote working options, and a family-friendly environment.
* Celebrate wins and make memories at team nights and events.
* Enjoy perks like language courses, corporate discounts, and a company pension scheme.