Position Overview: This is a vacancy for a hybrid/on-site role at our HQ in Tutzing. We encourage applications from all qualified candidates, regardless of gender identity. As we expand, we are seeking an experienced Customer Solutions & Support Engineer (m/f/x) to join our Run-Time support team that is ensuring all the critical services of Lobster Data Integration Platform are up and running. In this pivotal role, you will be instrumental in resolving high-level technical challenges affecting product services and improving product reliability. Ready to make an impact? You’ll get to take ownership of: Supporting customers to promptly bring crashed systems back to live Investigating the reasons why a system has run into OutOfMemory or crashed and provide customers with solutions to prevent it from happening again Troubleshooting system performance and SMB communication issues Providing settings to fix any security issues from customer pentest results Engaging directly with customers and assisting them with system/network configuration issues Creating and updating technical documentation, such as internal knowledge base and troubleshooting guides We’d love to meet someone with: Strong technical background with at least 3 years of experience resolving Level 2-3 incidents Good knowledge of common networking protocols and key network operation activities Solid knowledge of Windows and/or Linux operating systems Knowledge of some of the following databases: PostgreSQL, Oracle, MSSQL, MySQL, MongoDB, MariaDB, and DB2, would be helpful Ability to handle stressful situations efficiently and stay professional when troubleshooting an incident and investigating underlying issues German speaking and writing skills at a C1 level and sufficient English level are required. You can look forward to: State-of-the-art, spacious offices with a view of Lake Starnberg in Tutzing Subsidised lunches in our in-house restaurant A cycling package through our partnership with JobRad, plus additional cash incentives if you commute regularly by bike Opportunity to work flexibly from home Team get-togethers every Thursday with refreshments A Company Pension Plan (bAV) 30 vacation days a year Ready to explore this opportunity? Apply now! Lobster is an equal opportunity employer. We are committed to fostering a diverse and inclusive environment where empathy and respect guide our interactions. About us Lobster is a pioneering no-code software company that enables organisations to unlock the full potential of their data. Its comprehensive Data Platform allows companies to integrate, manage, and automate data efficiently, while its Data Network facilitates secure and seamless data exchange between partners and systems. From connectivity to consumable Data Products, Lobster’s solutions empower businesses across industries to stay agile and competitive. With a presence in DACH, the UK, France, Scandinavia, and the Benelux region, Lobster serves over 2,000 customers globally.