We are a leading provider of integrated facilities management solutions across Europe, trusted by multinational clients for delivering operational excellence, innovation, and sustainability. As we continue to grow our footprint, we’re looking for a dynamic and strategic Account Director to oversee key client relationships and drive value across complex, multi-site portfolios.
ACCOUNT DIRECTOR
The Account Director is responsible for managing existing key clients, maintaining a long-term relationship, maximizing customer experience and growing client portfolio revenues.
Work location :
Anywhere in Europe - home office or Shareholder locations (to be agreed)
Key responsibilities :
Own ultimate responsibility for successfully delivering “existing customer” revenue growth objectives, including retention of existing customer contracts
Thoroughly understand the fundamentals of the client’s business
Build long-term relationships with key clients
Grow the client portfolio revenues
Maximize customer satisfaction and customer experience
Manage and influence senior-level client and partner network contacts and maintain positive working relationships
Manage / oversee day-to- day activity of key client account projects
Proactively manage customer contracts, including contract extensions
Constantly seek to expand on new business opportunities within your client base
Update and maintain all information for its assigned accounts
Thoroughly understand and stay abreast of the fundamentals and trends of facilities management
Work inclusively and independently within a fast-paced and international team environment
Set the precedent for excellence through leading by example
Mandatory experience in Facilities Management - at least 5 years holding a comparable position
Excellent project management and problem-solving skills
Effective consultative selling and negotiations skills
Excellent communication and report writing skills.
Ability to communicate effectively at all levels and be credible
Sufficient gravitas to challenge constructively and to influence
Excellent team worker with ability to build successful and productive relationships
Ability to work in a team or independently as circumstances dictate
Profile :
Bachelor’s degree in business or related field, Master’s degree preferred
5 - 10 years experience in Pan-European account management
Strong background in the service industry, facilities management is mandatory
Previous experience working within a consultative selling role
Extensive experience in request for proposal / bid management
Be an exciting and engaging presenter
Experience at a similar level or at a Junior Account Director level
Demonstrable ability to form and grow client relationships at every level
Ability to work independently (remotely) as well as part of a team
Pro-active approach
Results orientated approach
Ambitious
Fluent in English (in writing as well as verbal), and preferably French / German
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