Senior Service Delivery Manager Position Overview
The Senior Service Delivery Manager holds a pivotal role in guaranteeing exceptional service delivery to clients. They oversee client commitments, create and maintain functional teams, and establish strong relationships with stakeholders.
Main Responsibilities:
* Manage service delivery performance, including incident management, problem management, change management, and configuration management
* Monitor defined KPIs and implement action plans when metrics fall below agreed KPIs
* Lead operational governance, orchestrate service delivery teams, and ensure efficient task execution
Requirements:
* Bachelor's degree or Master's degree in Information Technology or equivalent experience
* At least 5 years of experience in IT Service Management and Service Delivery
* Fluency in French and English; German and Luxembourgish are an asset
This position requires a professional who is highly skilled in managing service delivery, leading teams, and ensuring operational excellence. If you have the required skills and experience, we encourage you to apply for this exciting opportunity.