We’re reimagining the crypto gaming experience—fast, bold, and built around our players. We’re on the hunt for a superstar Key Account Manager to nurture and grow relationships with our most valued players. If you love delivering top-tier service, building trust, and creating memorable moments for VIPs, this role is made for you.
🎯 What You’ll Be Doing:
* Build, manage, and grow relationships with high-value players
* Act as the main point of contact for VIPs—resolving issues, answering questions, and providing premium support
* Collaborate with marketing, support, and product teams to ensure seamless experiences
* Design and deliver personalised promotions, rewards, and events to boost loyalty
* Monitor VIP player activity to uncover trends, opportunities, and areas for engagement
* Analyse feedback and behaviour to help shape our player-first strategy
* Stay ahead of industry trends to keep our VIP offering fresh, relevant, and competitive
✅ What You Bring:
* Experience in VIP or Key Account Management—ideally within online gaming, crypto casinos, or high-touch customer environments
* A strong understanding of what high-value players want—and how to deliver it
* Excellent communication and relationship-building skills
* Data-driven thinking with a knack for spotting patterns and acting on insights
* A self-starter mindset—you're independent, but love working with a team
* Bonus: Experience in crypto or iGaming is great—but we also welcome candidates with a genuine passion for sports, online casinos, or entertainment-driven products
✅ Why Work With us?
* Flexible hours & competitive salaries
* Located at the famous Kurfürstendamm, our office boasts a private rooftop terrace with stunning views of Berlin.
* Healthcare
* Pension
* Top performance comes from a healthy mind and body—enjoy our complimentary gym pass.
* High-impact work that reaches thousands of players
* A creative team that values bold ideas and real ownership
Apply now and help us deliver world-class service to the players who matter most.
*** Applicants must be based based in Berlin ***