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Vp customer success (f/m/d)

München
Manex AI
100.000 € - 125.000 € pro Jahr
Inserat online seit: 17 September
Beschreibung

Our Mission

Manex AI is developing anLLM-native data platform for agentic production control. Industry leaders such as BMW, Audi, BSH, Stellantis, Liebherr, Still, TDK Electronics, and Henkel already rely on Qualitatio, and leading investors such as Lightspeed Venture Partners and BlueYard Technology are backing Manex AI. Our vision is to operate factories fully autonomously with the help of Qualitatio.
With Manex AI, you will join one of thefastest-growing industrial AI scale-ups, where your expertise will be valued from day one, your personal growth will be encouraged, and you’re given full autonomy and responsibility for your decisions.
AsVP Customer Success, you will take the lead in our enterprise customer projects and play a key role in shaping how our AI platform delivers measurable impact in industrial manufacturing. You combine in-depth production expertise and a strong customer focus with excellent project management and strategic organizational development skills.


What Sets You Up for Success

* Degree in Industrial Engineering, Mechanical Engineering, or similar (industry PhD a strong plus)
* 5-10 years of professional experience in consulting, automotive, manufacturing, or tech
* Good understanding of AI, software, and production processes
* Ability to lead cross-functional teams and orchestrate stakeholders
* Business fluent in German and English
* Based in Munich or surrounding area, ready to go all-in with us


What We Offer

* Competitive compensation package, with uncapped provision
* Entry into high-end, international startup environment
* Mandate with direct decision-making authority
* Exceptional growth potential and great prospects
* Ongoing development opportunities through honest and constructive feedback
* EGYM Wellpass & Deutschlandticket


Hiring Process

* Intro Call (30 min) – culture & fit
* Case Interview (60 min) – project & problem-solving
* Leadership Session (45 min) – roadmap & growth
* Offer – typically within one week


Your Role

* Lead and oversee complex customer projects, ensuring delivery from pilot to international rollout
* Drive project management and coordination of integrations across industries
* Guide and mentor sales, ops and tech stakeholders within cross-functional project teams
* Build and strengthen long-term customer relationships with enterprise stakeholders
* Strategic expansion and management of the Customer Success Team
* Active involvement in the strategic development of the business model
* Creative freedom in product development
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