3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter. Job Description EMEA Key Account Quality Leader The Impact You’ll Make in this Role The person hired for the position of EMEA Key Account Quality Leader, will be responsible to provide leadership for product complaint handling and product quality metrics such as DPPM, CCRT, regular customer quality scorecard reviews, service complaints, and customer support to portals, contract review, etc. This role supports the Automotive, Rail, CV and Energy space. As the EMEA Key Account Quality Leader you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: Ensuring clear, timely and action-oriented communications with key stakeholders including key account teams Driving a customer first mindset though active engagement and relationship building Driving the quality objectives including complaint reduction and customer scorecard results Coaching and/or Supervision Managing key account customers from a quality standpoint Collaborating with the broader 3M (other divisions and globally) Working collaboratively with the laboratory, manufacturing and business functions Making courageous decisions Assuring compliance to applicable customer and regulatory requirements Driving statistical and/or six sigma improvement methodologies Adept at using excel files, boxi reports and QlikView, BP Chart Your Skills and Expertise To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications: Bachelor’s degree or higher in a science, mathematics or an engineering discipline Previous quality or six sigma experience in a private, public, government, or military environment Previous quality experience in the Automotive Industry. Additional knowledge / nice-to-have skills / preferred qualifications that could help you succeed even further in this role include: Master’s degree or higher in science, mathematics, statistics, engineering and/or business from an accredited institution Supervisory or Six Sigma Black Belt Experience Proven project management skills Demonstrated ability to effectively lead global, complex, multi-disciplinary teams Effective organizational and creative problem-solving skills Excellent verbal, written and interpersonal communication skills Familiarity with IATF Customer Facing Experience Previous Plant Experience ASQ Certification Job Specifics: Work location: Flexible location across the EMEA region Travel: May include up to 20% domestic/international Relocation: Is not authorized Working Pattern - Full-time Target Job Grade: 13 Please note that the Job Grade provided indicates the target 3M Global Job Grade range and may vary depending on the skills and competencies of the candidate and local compensation guidelines. Application Process: Please inform your current supervisor of your application. Typically, employees will need to have completed two years in their current role before being able to apply for an internal vacancy. More information in the Global Recruitment Standard. If you have any questions regarding the content of the position, please contact the Hiring Manager. If you have any questions regarding the recruiting process, please contact the Recruiter. Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter @3M. 3M Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.