Customer Service Representative
We’re hiring at Güntner: Customer Service Representative
Position Objective: The Customer Service Representative is responsible for ensuring customer satisfaction through effective communication with all departments involved in the order process, in alignment with the company’s core mission.
Responsibilities:
1. Customer data management and negotiation: Handle relevant customer information and coordinate negotiations to ensure effective agreements and strong business relationships.
2. Order tracking with internal departments: Provide timely follow-up on orders, coordinating with various departments to ensure on-time and accurate fulfillment.
3. Operational issue resolution: Identify, manage, and resolve issues related to orders, deliveries, or internal processes to ensure customer satisfaction.
4. Sales team support: Offer direct assistance and operational support to the commercial team, providing tools, information, and solutions to enhance performance.
Requirements:
5. Education: Completed Bachelor’s or Engineering degree (LNI, LRI, IIA, or related field)
6. Experience: Minimum of 3 years in Customer Service
7. Language: Advanced conversational English is essential
8. Technical skills: Intermediate SAP and proficiency in Microsoft Office Suite
Key Skills:
9. Leadership
10. Strong communication skills
11. Negotiation
12. Teamwork
13. Effective communication