Senior Logistics Operations Manager / Global Process Owner Warehousing (m/f/d) (Erfurt, Hybrid)
The Senior Logistics Operations Manager / Global Process Owner (GPO) Warehousing supports the Senior Director of Distribution and collaborates closely with regional and local logistics teams to drive best practices across all Sonova's SAP Distribution Centers and locations. This role leads global warehousing processes, standard operating procedures, and system improvements to ensure operational excellence, compliance, and consistency across Sonova’s global logistics network.
Responsibilities:
1. Act as the Global Process Owner for Warehousing, driving global warehouse processes and SOPs in collaboration with regional and local teams
2. Develop, update, and maintain global SOPs and work instructions within Sonova’s quality system (eQMS)
3. Oversee change requests, testing, and approval processes to ensure accuracy and efficiency
4. Partner with global logistics teams to share best practices and continuously improve operations
5. Support ERP rollout projects, including user training, process testing, and change management
6. Manage risk, identify business issues, and collaborate with technical and functional teams to resolve them
7. Support daily logistics operations with a focus on outbound delivery coordination, capacity planning, and SAP calendar management
8. Monitor and improve SAP routing times and shipping condition accuracy to optimize delivery performance
More about you:
9. Commercial or logistics-related education required; Bachelor’s or Master’s in Logistics or Supply Chain Management preferred
10. Minimum of 5 years’ experience in warehouse management or logistics functions
11. Strong knowledge of SAP logistics modules (EWM, TM, GTS) and Microsoft Office
12. Project management experience, ideally in international or warehouse process design contexts
13. Excellent communication and interpersonal skills
14. High attention to detail and ability to prioritize in fast-paced environments
15. Proven ability to develop processes, SOPs, and work instructions
16. Fluent written and verbal English; German and/or French a plus
What We Offer As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of opportunities for both your professional and personal development
17. Impact & Ownership: actively shape warehouse processes and define global standards
18. Growing Organization: help build and optimize Sonova's expanding warehouse structure
19. Continuous Learning: broad exposure to global projects and cross‑functional teams
20. Career Mobility: real opportunities to grow and move into new roles globally
We are looking forward to receiving your application via our online job application platform.
For this position only direct applications will be considered. #LI-NB1