Technical Field Manager - Western Region
Worldwide, the Volkswagen Group has a long tradition of dramatic innovations. The Volkswagen Group with its headquarters in Wolfsburg, Germany is one of the world’s leading automobile manufacturers and the largest carmaker in Europe. Volkswagen Passenger Cars, Audi, SEAT, ŠKODA, Bentley, Bugatti, Lamborghini, Porsche, Ducati, Volkswagen Commercial Vehicles, Scania and MAN.
This position is a career level 19P with a role classification of Fully Remote. (The TFM position, part of the Product Quality & Technical Service team, is field based and provides mobile technical expertise directly supporting customer satisfaction, Audi dealers and the improvement of Audi vehicles product quality. Promptly support Audi dealers to manage technical customer cases: diagnose and correctly repair difficult to localize product shortcomings on customer vehicles, as dispatched through the Technical Assistance Team or the Technical Field Leader.
Report service information (internal) shortcomings, errors/missing repair information, tool shortcomings, wiring diagrams, etc.
including technical analysis detailed results, pictures, videos, process and dealer service readiness/repair quality observations, training recommendations, need for warranty review, etc.
Continuously develop own technical/personal knowledge/skills by participating in training and development opportunities.
Provide cross-functional technical assistance to other groups of Audi of America and Audi global headquarters in Germany.
Support the operation of the team by performing special projects and tasks as necessary (tool purchases, meeting planning, proctor technical training, etc.).
Audit tools and software to ensure dealers are up-to-date
Associate Degree in Automotive Technology or equivalent degree or certification
Automotive High Voltage certification/training
Bachelor's Degree in Science with major in a technical subject or equivalent degree or certification (ASE A1-A8 + L1)
Self-starter/Time management skills
service, support and experience
5-7 years’ experience in the automotive industry with preference to retail technical service operations or other OEM technical field/service/training experience. Experience with German automotive systems and technology
~ Automotive High Voltage operation and diagnostic proficiency
Rare, short-duration (4-5 day stay) international travel (Germany).
Compensation Data
For California and Fully remote jobs only:
The Company does not enter into any type of employment contract, implied or written, with its applicants regarding job security.
Technical Field Manager - Western Region
Volkswagen Passenger Cars, Audi, SEAT, ŠKODA, Bentley, Bugatti, Lamborghini, Porsche, Ducati, Volkswagen Commercial Vehicles, Scania and MAN.
This position is a career level 19P with a role classification of Fully Remote. (The TFM position, part of the Product Quality & Technical Service team, is field based and provides mobile technical expertise directly supporting customer satisfaction, Audi dealers and the improvement of Audi vehicles product quality. Promptly support Audi dealers to manage technical customer cases: diagnose and correctly repair difficult to localize product shortcomings on customer vehicles, as dispatched through the Technical Assistance Team or the Technical Field Leader.
Report service information (internal) shortcomings, errors/missing repair information, tool shortcomings, wiring diagrams, etc.
including technical analysis detailed results, pictures, videos, process and dealer service readiness/repair quality observations, training recommendations, need for warranty review, etc.
Continuously develop own technical/personal knowledge/skills by participating in training and development opportunities.
Provide cross-functional technical assistance to other groups of Audi of America and Audi global headquarters in Germany.
Support the operation of the team by performing special projects and tasks as necessary (tool purchases, meeting planning, proctor technical training, etc.).
Audit tools and software to ensure dealers are up-to-date
Associate Degree in Automotive Technology or equivalent degree or certification
Automotive High Voltage certification/training
Bachelor's Degree in Science with major in a technical subject or equivalent degree or certification (ASE A1-A8 + L1)
Self-starter/Time management skills
service, support and experience
5-7 years’ experience in the automotive industry with preference to retail technical service operations or other OEM technical field/service/training experience. Experience with German automotive systems and technology
~ Automotive High Voltage operation and diagnostic proficiency
Rare, short-duration (4-5 day stay) international travel (Germany).
Compensation Data
For California and Fully remote jobs only:
The Company does not enter into any type of employment contract, implied or written, with its applicants regarding job security.
Working Model: Full-time
Remote Working: Technical Field Manager - Western Region
Volkswagen Passenger Cars, Audi, SEAT, ŠKODA, Bentley, Bugatti, Lamborghini, Porsche, Ducati, Volkswagen Commercial Vehicles, Scania and MAN.
This position is a career level 19P with a role classification of Fully Remote. (The TFM position, part of the Product Quality & Technical Service team, is field based and provides mobile technical expertise directly supporting customer satisfaction, Audi dealers and the improvement of Audi vehicles product quality. Promptly support Audi dealers to manage technical customer cases: diagnose and correctly repair difficult to localize product shortcomings on customer vehicles, as dispatched through the Technical Assistance Team or the Technical Field Leader.
Report service information (internal) shortcomings, errors/missing repair information, tool shortcomings, wiring diagrams, etc.
including technical analysis detailed results, pictures, videos, process and dealer service readiness/repair quality observations, training recommendations, need for warranty review, etc.
Continuously develop own technical/personal knowledge/skills by participating in training and development opportunities.
Provide cross-functional technical assistance to other groups of Audi of America and Audi global headquarters in Germany.
Support the operation of the team by performing special projects and tasks as necessary (tool purchases, meeting planning, proctor technical training, etc.).
Audit tools and software to ensure dealers are up-to-date
Associate Degree in Automotive Technology or equivalent degree or certification
Automotive High Voltage certification/training
Bachelor's Degree in Science with major in a technical subject or equivalent degree or certification (ASE A1-A8 + L1)
Self-starter/Time management skills
service, support and experience
5-7 years’ experience in the automotive industry with preference to retail technical service operations or other OEM technical field/service/training experience. Experience with German automotive systems and technology
~ Automotive High Voltage operation and diagnostic proficiency
Rare, short-duration (4-5 day stay) international travel (Germany).
Compensation Data
For California and Fully remote jobs only:
The Company does not enter into any type of employment contract, implied or written, with its applicants regarding job security.