Salt are partnering with a global enterprise organisation and are looking for an HR Operations Specialist to join their EMEA HR Shared Services function.
Location: Munich, Germany
Start: ASAP
Duration : 6 Months
About the Role
This role sits within a centralised HR Service Centre that supports employees across the EMEA region. You’ll act as the first point of contact for all HR-related enquiries, resolving queries directly, directing cases to the right teams, and ensuring employees receive accurate and timely support throughout the hire‑to‑retire lifecycle.
It’s a fast-paced, people-focused position offering exposure to multiple HR disciplines including onboarding, benefits, payroll coordination, HR systems, and workforce administration.
Education & Experience Required
* 2–5 years’ experience in HR Operations or a Shared Services environment
* English & German speaking
* Previous experience providing direct support to employees and people leaders
* Degree in HR, Business, or related field preferred
* Professional HR accreditation (or working towards one) is beneficial
Key Responsibilities
* Provide first‑line HR support across core HR topics including onboarding, offboarding, employee data changes, benefits, and payroll inputs
* Triage incoming requests, allocating tickets to the correct teams or escalating when required
* Maintain detailed case updates within the ticketing system, aiming for first-contact resolution
* Collaborate with specialist teams and HR partners on more complex employee matters
* Use internal knowledge tools and guidance documents to deliver consistent and compliant answers
* Handle sensitive information with discretion and protect data confidentiality
* Analyse issues to identify root causes and propose solutions to reduce repeat queries
* Support service quality checks, audits, and continuous improvement efforts
* Promote employee self-service by guiding users towards appropriate HR resources and tools
* Contribute to process updates and ensure changes are reflected in internal knowledge repositories
Skills & Abilities
* Strong customer service orientation with excellent verbal and written communication
* Able to prioritise multiple tasks in a high-volume environment
* Comfortable working in a fast-changing, growth-oriented organisation
* High attention to detail with strong organisational skills
* Proactive, solutions-driven mindset with the ability to identify process improvements
* Demonstrates resilience, integrity and a commitment to high-quality service delivery
* Experience supporting multiple EMEA markets across the employee lifecycle
* Confident using Microsoft Office (Word, Excel, PowerPoint)
* Experience with HRIS platforms (SAP/SuccessFactors advantageous)
Apply now to find out more.