Join a dynamic IT team that powers innovation across a global enterprise. As an IT Site Support Associate, you’ll be the go-to expert for maintaining and optimizing our Microsoft Windows infrastructure. This role offers the opportunity to work on advanced technical challenges, influence IT strategy, and contribute to projects that shape the future of our digital environment.
WHY THIS ROLE IS EXCITING
1. Impact: Your expertise will directly enhance productivity for engineers, manufacturing teams, and global operations.
2. Growth: Exposure to enterprise-level IT systems, cybersecurity initiatives, and digital transformation projects.
3. Innovation: Be part of a team implementing next-gen technologies and automation solutions.
4. Culture: Work in a collaborative environment that values professional development and recognises contributions.
ESSENTIAL RESPONSIBILITIES
5. Deliver hands-on support for desktops, laptops, and network systems in a Microsoft Windows environment.
6. Manage system security, passwords, and data integrity to safeguard critical operations.
7. Provide exceptional customer service, ensuring clear communication and timely resolution of issues.
8. Configure wireless devices for secure connectivity to corporate O365 email.
9. Execute software installations, updates, and configurations based on ticketing workflows.
10. Independently image, configure, and deploy new PCs across the organization.
11. Maintain accurate records of PC inventory, assets, and support queues.
12. Support phone systems and assist with user training on applications and tools.
13. Collaborate with Service Desk leadership and outsourcing partners to troubleshoot complex issues.
14. Test and recommend new software and operating systems for deployment.
15. Participate in IT projects aimed at improving end-user experience and operational efficiency.
16. Provide after-hours support as needed.
WORK ENVIRONMENT
17. Location: Raunheim, Frankfurt
18. Setting: On-site role within a high-tech engineering, sales and manufacturing facility
19. Physical Requirements: Ability to lift up to 40 lbs.
20. Flexibility: Occasional overtime, on-call weekends, and project-based evening work
21. Travel: Up to 10% domestic travel
REQUIRED SKILLS
22. Strong customer service orientation and communication skills.
23. Advanced knowledge of Windows 10/11, Apple OS and TCP/IP networking.
24. Knowledge of Apple & Android Devices
25. Proficiency in Active Directory, Office 365, antivirus/security tools, and PC troubleshooting.
26. Ability to work independently, prioritize tasks, and manage projects effectively.
27. Problem-solving mindset with sound judgment and decision-making skills.
28. Fluent in German and English, other languages are an advantage.
EXPERIENCE
29. 3+ years in IT support roles with hands-on technical expertise.
30. Proven experience supporting Microsoft PC environments, Remote Sites and Remote Users via VPN.
31. Driving License
EDUCATION
32. Required: Associate’s degree in Computer Information Systems
33. Preferred: A+ certification, MCP, and Windows 10/11 certification
What you can expect from us:
34. An international environment in an innovative electrotechnical high-tech electrical engineering company
35. Challenging and varied tasks
36. Use of our technologies worldwide in industrial and semiconductor applications
37. Short decision-making processes and collegial cooperation in a globally networked team
38. Flexible working hours for an optimal work-life balance
39. Independent areas of responsibility with a high degree of independence
40. Individual and needs-oriented training and development opportunities
Attractive additional benefits:
41. Corporate benefits with financial advantages in everyday life
42. Job bike to support environmentally friendly mobility
43. Health offers for your well-being
44. Modern office equipment for pleasant and efficient work