Group Associate Specialist Customer Service
Job ID: 62757 Location:
Lachen, CH
Job Level: Professionals Job Category: Supply Chain Employment Type: Permanent position Career Level:
Become part of a vital chain and contribute to our common goal of making people’s lives better. Headquartered in Lachen, Switzerland, Octapharma is one of the largest human protein manufacturers in the world, developing and producing medicines sourced from human plasma and human cell lines. We are a privately-owned company, where the warmth of family meets the scale of a global organisation.
Join us in shaping our vision to provide new health solutions advancing human life.
Your main tasks and responsibilities
In this role, you will be at the heart of our global operations—ensuring that critical medicines reach patients in over 100 countries efficiently and reliably.As part of the Corporate Customer Service, you will manage the end-to-end order process and act as a key interface between Octapharma and its international customers. Your work will directly contribute to the timely delivery of life-saving therapies worldwide.
Order Management & Customer Service
1. Manage the full order lifecycle from receipt to delivery
2. Monitor order status and proactively resolve issues
3. Maintain daily communication with international customers
Export & Logistics Coordination
4. Coordinate global shipments and transport operations
5. Ensure compliance with international trade regulations and Incoterms
6. Collaborate with internal teams and logistics partners
Documentation & Trade Finance
7. Prepare and manage shipping and export documentation
8. Handle Letters of Credit and other trade finance instruments
9. Support tender document preparation and submission
Reporting & Continuous Improvement
10. Perform regular reporting and data tracking
11. Contribute to process improvements and cross-functional projects
12. Support the team with administrative and operational tasks
Your expertise and ideal skill set
You are a structured and proactive professional who thrives in a fast-paced, international environment.
Required:
13. Commercial education (or equivalent background)
14. Minimum 3 years of experience in customer service within export or international trade
15. Strong organizational and multitasking skills
16. Ability to work independently and manage priorities under pressure
17. Fluency in English and German
Nice to have:
18. Diploma or degree in export, logistics, or international trade
19. Experience with ERP systems (e.g., SAP)
20. Knowledge of Incoterms and international shipping processes
21. French language skills
22. Experience in the pharmaceutical or healthcare industry
Your department - where you make an impact
In this high-profile position you are the interface between Octapharma and its customers, worldwide.
You will be working as part of a young and energetic and motivated team in an international and highly dynamic environment
Become part of our team, gain hands-on experience and insight into the pharmaceutical industry
The opportunity to join a successful company in which innovation, people and entrepreneurship are the fundamentals of its success.
Thrive with us
23. You help save lives - Every day is meaningful as we produce life-saving medicines
24. Family values - Long-term perspective for employees and relationships
25. Be rewarded with market-related salary and benefits package
26. You will have a high level of influence where you can make a difference and leave your footprint
27. Work with skilled and fun colleagues in a relatively informal organization
28. Skills development - We offer various internal and external employee and leadership trainings, trainee programs and digital solutions
It´s in our blood
We live diversity and stand for equal opportunities as an employer! We therefore look forward to receiving your application - regardless of age, gender, origin, sexual orientation, and religion.
Please apply in English.
Do you have any questions? Then get in touch with your contact person.
Mrs. X
Octapharma AG
Seidenstrasse 2, 8853 Lachen
T: +41 55 451 21 35
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About Octapharma
Octapharma is one of the largest human protein manufacturers in the world, developing and producing human proteins from human plasma and human cell lines. We employ more than 11,000 people worldwide to support the treatment of patients in 120 countries with products across three therapeutic areas: Immunotherapy, Haematology and Critical Care. With seven R&D sites and five state-of-the-art manufacturing facilities in Austria, France, Germany, and Sweden, Octapharma also operates over 195 plasma donation centres across Europe and the US. With four decades of experience, we are committed to advancing patient care worldwide.