Workster is partnering with a leading company in the field of business travel management, corporate cards, and expense solutions to recruit a Senior Business Travel Consultant to join their Portugal-based team.
In this role, you will support corporate clients by organizing their travel arrangements – including bookings for flights, hotels, rail, and other travel services. You’ll ensure a seamless travel experience, assist with self-service tools, and ensure compliance with company and customer travel policies.
Work Model: Full-time – fully remote anywhere in Portugal or hybrid from Lisbon.
Your Responsibilities:
* Provide customer service to corporate clients via phone, email, and chat
* Assess customer needs and travel preferences efficiently
* Manage complex bookings: flights, trains, hotels, rental cars, etc.
* Assist with self-service platforms and travel apps
* Ensure compliance with SLAs and quality standards
* Follow global travel and compliance policies
* Share feedback on service improvements and internal processes
* Participate in team meetings and discussions on travel industry trends
* Meet attendance and performance targets
Your Profile:
* German level C1 (spoken and written)
* Minimum 5 years of experience in business travel consulting (including flights, trains, hotels)
* At least 3 years of experience working with a GDS system (e.g., Sabre, Amadeus, Galileo) – mandatory
* Previous experience in customer service or contact center is a plus
* Confident with tools like Gmail, Zendesk, Slack, and Salesforce
* Willingness to work shifts (Monday–Sunday, between 7:00 and 23:00)
* Strong multitasking, problem-solving, and organizational skills
* Professional and empathetic communication style
* Additional language skills (e.g., French, Italian, Spanish) are an asset
The Offer:
* Competitive salary based on experience and qualifications
* Flexible working model – fully remote from Portugal or hybrid in Lisbon
* Comprehensive health, dental, and vision insurance
* Paid parental and bereavement leave
* Commuting support
* Mental health programs
* Internet allowance for home office
* Onboarding, training, and career development opportunities
Application Process:
1. Introductory phone interview with a Workster recruiter
2. GDS test (in English, online)
3. Interview with HR from the partner company
4. Final interview with the client
Ready to start an international career from Portugal?
Send your English CV to paula.skalecka@workster.jobs or apply directly via LinkedIn.
Join a multicultural team and shape the future of customer experience in business travel!