Salary: 100.000 - 100.000 € per year Requirements: Freelance contract or permanent contract via a payrolling company English fluent is mandatory Solid experience as a Business Analyst Background in private banking Experience in Digital Banking and customer journey processes Exposure to e-signature solutions such as Cryptomathic Hands-on knowledge of authentication tools like LuxTrust and SwissTrust Fluency in English for an international, multi-stakeholder environment Responsibilities: Work directly with business stakeholders through workshops and interviews Gain deep understanding of end-to-end digital customer journeys Identify UX, process, and delay-related pain points Translate complex business needs into clear business requirements and user stories Collaborate closely with developers, QA, and architects Actively contribute to the design of new digital features Work within a regulated banking environment Conduct business and IT impact analyses Lead and support User Acceptance Testing Follow up on incidents affecting digital journeys Document processes using BPMN and diagrams Be involved in Agile ceremonies Support change management initiatives Monitor Digital Banking trends Support solution deployments Technologies: BPMN Support UX UI Design More: We are looking for a Business Analyst for Digital Banking and Customer Journey for one of our clients based in Luxembourg. This position offers either a freelance or permanent contract. The annual gross salary is around 100,000€ for consultants and a daily rate of 600 - 700€ for freelancers, both depending on your skills. You will have the opportunity to operate autonomously in complex digital initiatives while enhancing your expertise in compliance-driven digital initiatives within a regulated banking environment. last updated 19 week of 2026