Deutsche Rentenversicherung Rheinland is more than just a public authority - we are one of the largest regional providers of statutory pension insurance in Germany with around 3,700 employees at the head office (Düsseldorf), 12 regional service centers and our own clinic network with 5 rehabilitation clinics. It is a statutory pension insurance provider, organized together with four other pension insurance providers in the NOW IT network and hires employees for this location to carry out tasks in the NOW IT network.
Deutsche Rentenversicherung Nord Ost West Informationstechnik GmbH (NOW IT GmbH) provides IT services for all participants and thus for around 17,000 workplaces in the NOW IT network.
What makes us special? Meaningful tasks, crisis-proof jobs and the best development opportunities.
Whether in administration, IT, consulting or rehabilitation - with us, you will work in a modern environment with a real work-life balance, regular salary increases through step increases and pay scale adjustments as well as clear prospects for your career.
To strengthen the Customer Service division in the Customer and Service Management Competence Center at the Düsseldorf location, we are looking for one in pay group 11 EntgO-DRV from the earliest possible date.
Customer Manager / Customer Relationship
Manager / Customer Relationship Manager (f/m/d)
The Customer and Service Management Competence Center is the interface between NOW IT GmbH and its customers. As a Customer Relationship Manager (f/m/d), you will represent NOW IT GmbH to our customers and make a significant contribution to customer satisfaction - without sales activities.
As a Customer Relationship Manager (f/m/d) you will support us with, among other things:
* Carrying out NOW IT GmbH's communication from and to the customer
* Comprehensive customer advice and support from the request to the solution
* Matching customer requirements with NOW IT GmbH's service portfolio and resource options, taking into account the special requirements of the public sector
* Participation at all levels of the hierarchy in maintaining our customer relationships
* Results-oriented focus on your client's orders, measures, projects and plans
* Management of and involvement in projects at NOW IT GmbH
Your qualification:
You have a bachelor's or university degree in business informatics or a comparable relevant degree at level 6 of the German Qualifications Framework.
We would also like you to have
* Knowledge of business administration
* Basic knowledge of ITIL
* IT contract law
* Procedural understanding
* Practical experience in customer consulting and support
* Experience in project management
Your personality profile:
* Strong customer and service orientation
* Ability to work independently and in a team
* Flexibility and resilience as well as a high level of commitment
* Confident and confident demeanor
* Good communication and negotiation skills
* Willingness to travel occasionally (even for several days)
* Good oral and written expression in the German language
We offer you:
* Flexible working hours with family-friendly working conditions
* Professional and future-oriented personnel development opportunities to provide you with the best possible support in your responsible job
* Company health management (including Urban Sports membership | company sports community)
* Subsidy for Germany Ticket
* Own market restaurant
* 30 vacation days (additionally free on: Christmas Eve, New Year's Eve)
* An additional pension in accordance with the statutes of the Versorgungsanstalt des Bundes und der Länder (VBL)
Application deadline: 20.06.2025
Application: karriere@now-it.de
(Anja Mönkemeyer)
With reference number D-1030-25_77
We value diversity and therefore welcome all applications - regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age or sexual identity.
Applications from women are expressly encouraged. The relevant legal regulations on the advancement of women apply. NOW IT/ DRV Rheinland takes professional integration in accordance with SGB IX seriously. Applications from severely disabled persons and persons of equal status will be given preferential consideration if they are equally suitable. Part-time employment is generally possible.
Contact person for questions about the department:
Gesine Cyriax | Head of KC Customer and Service Management | Gesine.Cyriax@now-it.de
The data protection regulations for NOW IT GmbH can be found on the website under Job advertisements. Information on data protection can be found on the homepage of Deutsche Rentenversicherung Rheinland under the search term "Data protection information for applicants".