Our client, a leading multinational information technology services and consulting company is recruiting for a Program Director to join their business in Germany.
Program Director
Permanent
Our client is looking for a seasoned Program Director with a strong background in driving large-scale Telco digital transformation programs, with specialization in ServiceNow and working knowledge of Salesforce.
The role demands hands-on understanding of OSS/BSS, proven experience in managing complex enterprise programs, and the ability to lead high-performing cross-functional teams across geographies. The ideal candidate will also bring optional exposure to GSS (Global Shared Services) and IQGo platforms.
Lead multi-million-dollar transformation programs in the Telecom sector, encompassing ServiceNow, Salesforce, and OSS/BSS integration.
Direct multiple project managers, workstreams, and delivery pods across platform and legacy ecosystems.
Drive integration between ServiceNow modules (ITSM, ITOM, TSOM, FSM, App Engine) and Salesforce BSS/CRM stack (including Velocity/Industries).
15+ years of experience in IT/Telecom with at least 7+ years in program management of digital transformation initiatives.
~ Working knowledge of Salesforce BSS/CRM platforms (e.g., OSS/BSS, TM Forum APIs, service assurance, and fulfilment flows.
~ Experience in managing large, distributed teams (100+), global delivery models, and vendor ecosystems.
~ Excellent executive communication and stakeholder management skills.
~ Experience with GSS (Global Shared Services) delivery models.
Multilingual proficiency (especially German or French).
Lead flagship transformation programs across Tier-1 Telcos.
Attractive compensation and career progression opportunities in Europe.