Inserat online seit: 21 Juni
Aufgaben der Stelle
WE’RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT FRANKFURT AM MAIN, GERMANY!
Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.
Client in 190+ countries6000+ Engineers200+ Enterprise ClientsWe foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people your journey with Excis and grow with us!
What You’ll Do:
Provide IT support for incidents, service requests, and generalqueries via phone, remote access, email, and onsite visits; resolve issues using ServiceNow and document actions accordingly.Deploy and maintain IT equipment (PCs, laptops, Cisco phones, mobile devices, etc.), support application rollouts, perform asset management, and act as a liaison between IT Operations, customers, and external service providers.Perform reporting and management tasks, including escalation handling, SLA adherence tracking, knowledge sharing, and maintaining internal IT processes and documentation.
