WE ARE LOOKING At Th. Geyer GmbH & Co KG, we are a growing company that is always looking for committed talent to strengthen our team. We attach particular importance to collegial cooperation, personal responsibility and the joy of creating solutions together. If you are looking for an environment in which your ideas count and your development is encouraged - then you have come to the right place. The position is available immediately with a weekly working time of 25-38.5 hours. We look forward to receiving your application! IT SERVICEDESK / HELPDESK EMPLOYEE (M/F/D) - FIRST LEVEL SUPPORT Full-time/part-time | 37671 Höxter-Stahle, Germany What you can expect: Customer support: Receiving and processing inquiries from our users by phone, email and ticket system Analysis: Initial assessment and categorization of faults in first-level support and forwarding of complex issues to second-level support Administration: Maintenance and administration of user accounts and access authorizations in accordance with internal security guidelines Documentation: Support with the maintenance of IT documentation Support: Ensuring professional and friendly support for all users, both those on site and remote users Onboarding: Responsible for handing over hardware to new employees and their initial introduction to our systems Training: Occasional short IT training sessions or briefings on specific IT applications and tools What we would like: Completed training in the IT sector or alternatively comparable qualifications Professional experience in IT support, especially in the user helpdesk / helpdesk Basic technical knowledge of Windows, MS365 and common IT systems Very good German and good English skills Strong communication skills and enjoy dealing with users Problem-solving-oriented thinking and the ability to remain friendly and patient even in stressful situations round off your profile Th. Geyer GmbH & Co KG A friendly and motivated team of more than 400 colleagues in the Th. Geyer Group is looking forward to reinforcement to shape the future together. Curious to find out more? Our recruiting team looks forward to receiving your application. Please send it with your salary expectations to: Th. Geyer GmbH & Co KG Mrs. Adriana Berger Dornierstr. 4-6 71272 Renningen Phone: 49 7159 1637-308 This - and more - is what we have to offer: Bike leasing Further training Retirement provision Health offers Flexible working hours Shopping allowance Mobile working Employee events Apply now at www.thgeyer.com/karriere