IT Operations Specialist
We are seeking a highly skilled IT Operations Specialist to join our team. The ideal candidate will have extensive experience in L2 support within a manufacturing environment.
The successful candidate will possess solid practical knowledge of Microsoft Windows environments, Active Directory, and Microsoft 365 services. Basic networking knowledge, including TCP/IP and LAN/WAN troubleshooting, is also essential.
In this role, the IT Operations Specialist will be responsible for delivering hands-on on-site L2 support, resolving complex issues to maintain efficient operations. They will also monitor help desk trends, identify recurring challenges, and drive improvements across IT services.
Facilitating onboarding and training for new IT team members and creating clear training materials and documentation for the central IT L1 Support team are also key responsibilities of this role.
The IT Operations Specialist will act as the primary interface between the manufacturing site and central IT, ensuring seamless on-site project execution. Providing local insights to guide practical and effective IT solutions is also a crucial aspect of this position.
Key Responsibilities:
* Deliver hands-on on-site L2 support, resolving complex issues to maintain efficient operations
* Monitor help desk trends, identify recurring challenges, and drive improvements across IT services
* Facilitate onboarding and training for new IT team members
* Create and share clear training materials and documentation for the central IT L1 Support team
* Act as the primary interface between the manufacturing site and central IT, ensuring seamless on-site project execution
* Provide local insights to guide practical and effective IT solutions
Requirements:
* Extensive professional experience as an IT technician, system administrator, or in a similar role, with a strong focus on L2 support within a manufacturing environment
* Solid practical knowledge of Microsoft Windows environments (clients and servers), Active Directory, and Microsoft 365 services
* Basic networking knowledge, including TCP/IP and LAN/WAN troubleshooting
* Good knowledge of ITIL principles and best practices for incident management, problem management, and change management
* Experience in first-line SAP support is considered an advantage
* Proven project management skills
* Knowledge of Operational Technology (OT) is an advantage
* Excellent command of spoken and written English
This is a challenging and rewarding role that requires a high level of technical expertise and excellent communication skills. If you are passionate about IT and want to make a real difference, we encourage you to apply.