Position: Unified Communications (UC) Engineer
Contract Duration: 12 months with possible
Location: Munich, Germany
Job Description:
What will you do:
• Lead system-level configuration, administration and maintenance of Microsoft Teams Meetings and MTRs, Microsoft Teams Calling, Cisco Collaboration Suite, Microsoft Teams Chat, Webex Cloud, Cisco and Poly Endpoints.
• Integration, testing, deployment, monitoring, maintenance, and upgrades of Unified Communications technologies in a multi-regional geo-redundant architecture.
• Assist with AV design, planning and deployment of AV standards for conference rooms in new building and office expansions
• Support system-level configuration, administration and maintenance of Microsoft Teams Meetings and Rooms, Microsoft Teams Calling, CVI, Cisco Webex Cloud, Cisco and Poly Endpoints.
• Prepare and maintain documentation and SOP detailing the configuration of deployed solutions.
• Provide advanced support, troubleshoot, and resolve L3 tickets and critical incidents related to telecom, voice, video, and network issues.
• As a domain specialist, the role involves being an escalation point for our Global IT Helpdesk.
• Lead OCM activities such as host brown bag sessions for user trainings, conduct regular knowledge transfer sessions for L1/L2 support teams and prepare training material.
• Provide support to VIPs and effectively collaborate with Executives and Executive admins.
What we need to see:
• Bachelor’s degree in Computer Science, Computer Engineering or related field
• 5+ years of relevant experience in Unified Communications field
• Advanced knowledge of Microsoft Teams, Cisco Collaboration
hardware/software suite
• Possess hands-on experience with VoIP, SIP, and unified communication systems
• Strong knowledge of TCP/IP, VLANs, routing protocols (BGP, OSPF, ICMP, SNMP),
and network security protocols
• Strong analytical, effective teamwork, co-operation, and communication skills
• Experience in one or more programming languages
Ways to stand out from the crowd:
• Certifications: Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Microsoft 365 Certified
• Experience with PowerBI and Data Analytics
• Experience with Microsoft MTR windows and android, Cisco Room series devices
• Knowledge of building and integrating custom apps within Microsoft Teams.
• Experience working with geographically diverse teams
• Strong knowledge of Cisco room systems, with hands-on experience in deploying and supporting Cisco video conferencing hardware
• Solid understanding of Microsoft Teams and Microsoft Teams Room (MTR) devices
• Foundational knowledge of AV technologies and conference room (CR) builds.