For our Boutique Opening in September in Düsseldorf we are searching for a
Deputy Boutique Manager (m/f/d)
Mission:
The IWC Deputy Boutique Manager (m/f/d) is responsible of co-leading all activities to achieve business objectives and to build a supreme service culture. He/She will be an inspiring leader with high passion in networking and community building. He/She can support the Boutique Manager to run the business in a self-dependent way performing high integrity. He/She can drive and manage the boutique sales, staff, clients and operations. The IWC Boutique Deputy Manager will play a critical role in the organization and representation of the brand by promoting its values within the market.
Responsibilities:
Business Performance & Operations
* Drive performance to consistently achieve sales targets and KPIs, maximize business profitability
* Analyze performance to identify business needs and turn them into individual actions and objectives
* Co-lead the team to successfully implement and achieve business growth in new retail channels
* Ensure operations comply with company policy while consistently improving the functioning of the boutique.
* Maintain boutique image according to the brand’s standards
* Build and maintain strong collaboration with stakeholders as well as office team
Client Experience & Development
* Demonstrate leadership by playing an active role inside and outside the boutique through hosting clients, and ensure best personalized client experience is provided
* Co-lead the team to host clients with the ability to establish strong relationships
* Execute service excellence to increase client satisfaction and retain customer loyalty
* Establish brand and boutique presence in the market, propose local events through continuous networking, capture competitive market share through community outreach
* Influence team to strengthen Client Relationship Management (CRM) mindset, utilize CRM tools and analysis to enhance client experience
* Manage client database by applying IWC’s guidelines
People Development
* Lead by example demonstrating passion towards IWC, know our brand’s products, mission and value
* Conduct in-store training, coaching and daily briefs
Profile:
* Strong entrepreneurial spirit, leadership skills and sales skills
* Excellent communicator who is passionate in building relationship and networking, with strong social skills
* High emotional intelligence and general education
* Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
* Strong sense for client satisfaction, luxury experience, etiquette and human behavior
* Manifest customer centricity mindset in all aspects of the business
* Open and outgoing personality
* Team player with good interpersonal competences and empathy
* Fluent in local language and English and ideally one more relevant tourist language
* 4-5 years of boutique experience or equivalent experience in hospitality
* Applicants with background in luxury retail sales or hospitality preferred