Join to apply for the Head of Service (m/f) role at MVC Videra
Join to apply for the Head of Service (m/f) role at MVC Videra
Description Of The Role
At MVC Videra, we help global companies simplify communication, video collaboration, and digital signage. Our clients rely on us to design, deploy, and manage scalable solutions – across industries and borders.
Description Of The Role
At MVC Videra, we help global companies simplify communication, video collaboration, and digital signage. Our clients rely on us to design, deploy, and manage scalable solutions – across industries and borders.
As we evolve into a next-generation Managed Services & Platform Company, we’re looking for a strategic and hands-on Head of Service to lead our international service organization into the future.
Responsibilities
As Head of Service, you will:
* Lead and develop our regional service teams (Germany, Finland, Spain)
* Design and implement scalable service processes, tools, and KPIs
* Drive performance, customer satisfaction, and cost efficiency
* Introduce innovation through automation, AI agents, and self-service concepts
* Foster cross-regional collaboration and talent development
* Act as the voice of the customer in our leadership team
* Report directly to the CEO
Requirements For The Role
* Proven leadership experience in Service, Managed Services, or Technical Operations (ideally in an international B2B context)
* Strong strategic thinking and operational drive
* Familiar with service management tools, KPIs, and process frameworks
* Passionate about enabling teams and creating structure in fast-moving environments
* Fluent in English (German, Spanish, or Finnish is a plus)
* A mindset of accountability, clarity, and continuous improvement
What we offer?
* A central role in shaping our service evolution
* An international, ambitious, and agile company culture
* Freedom to innovate and influence decisions at the executive level
* Flexible work model and strong collaboration across countries
Why us?
Ready to join us?
We are reviewing applications on a rolling basis. Apply now or contact us directly for a confidential conversation.
About Us
MVC Videra is a globally active AV, digital signage, UCC and workplace technology specialist, delivering solutions across Europe and beyond. Operating in Germany, Scandinavia, Finland, Spain, UK and US we bring over 30 years of expertise across a wide range of verticals and markets, including:
* Corporate and enterprise workplaces
* Retail and digital-out-of-home (DOOH)
* Unified communications & collaboration (UCC)
Our unique advantage lies in blending end-to-end system integration with our services, monitoring platform and a scalable managed service offering. Together, these enable us to support clients far beyond installation — improving uptime, reducing support costs, and delivering deep operational insight across their estates.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
Software Development
Referrals increase your chances of interviewing at MVC Videra by 2x
Sign in to set job alerts for “Head of Service Management” roles.
Frankfurt am Main, Hesse, Germany 5 days ago
Director External Supply Operations Global Specialties (f/m/d)
Head of Project Management (f/m/d) - Gas Services - Power Generation Projects
Frankfurt am Main, Hesse, Germany 2 days ago
Frankfurt am Main, Hesse, Germany 2 months ago
Frankfurt am Main, Hesse, Germany 1 day ago
Senior Consultant Discovery & Delivery, Performance Partnership
Global Capital Markets Syndicate Operations Director (AVP-Equivalent)
Frankfurt am Main, Hesse, Germany 3 weeks ago
HRSD Operations Officer_Frankfurt based (m/f/d)
Frankfurt am Main, Hesse, Germany 5 days ago
Treasury Sales Officer Global Payments Solutions - Large Corporate Sales, Frankfurt
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr