Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As an HR Specialist in Hannover at Via, you will support the 350 employee drivers who power sprinti, the largest on-demand public transit service in all of Germany. Your responsibilities will span employee engagement, attraction, retention, recognition, HR support, training culture, and process optimization. This is a hands-on role where you’ll jump in wherever needed - solving problems on the ground, supporting employees, and collaborating with our local Operations and global People teams to improve how we operate and scale. This is a 5-day a week in-person role based in Hannover What You’ll Do: Manage all aspects of the employee driver journey, including issuing employment offers, registering employees in our systems, onboarding, performance management, training, disciplinary actions, leave management, and offboarding. Be the real-time problem solver: respond quickly to onsite issues, driver concerns, or operational blockers as they arise. Serve as a go-to point of contact for frontline employee support and questions: create a safe and respectful environment where employees feel heard, valued, and empowered; produce necessary documents for them; and keep our records up to date and compliant. Drive and deliver initiatives to boost employee engagement, recognition, retention, and elevate the overall employee experience. Collaborate with Operations teams to enhance driver satisfaction and business outcomes —such as improving shift attractiveness or reducing unplanned absence. Identify, improve, and implement scalable processes to streamline day-to-day HR operations. Who You Are: Native-level of German and advanced English Minimum 2 years in Customer Service, Operations, Human Resources, People Partnering, employee relations or equivalent Comfortable with digital tools and systems (e.g. Excel), and quick to get up to speed with new platforms (e.g. Salesforce, P&I Loga) Experienced in working with large hourly employee populations — a strong plus. Empathetic, clear and transparent communicator with sound judgement, capable of navigating sensitive situations with professionalism. Organized, detail-oriented, and able to prioritize tasks while building scalable processes A reflex for action and a strong sense of ownership: you are proactive, identify gaps in process, and propose solutions with an excitement to own implementation and feedback iteration. A growth mindset and ability to adapt to an ever-changing and growing global organization. Ability to work 5 days a week at our Hannover office and depots, where you can best support employees. You have a valid driver license and access to a personal vehicle. What We Offer: Joining a global employer with over 700 mobility deployments in 40 countries Becoming part of a company that was awarded for its commitment to social good 30 vacation days a year Urban Sports Club membership The opportunity to truly have a positive impact on a large employee group and local communities Salary Range: $40,000-50,000 per year. Final salary will be determined by the candidate’s experience, knowledge, and skills. Curious about sprinti? Watch this video: https://shorturl.at/7aggg Check out our case study: https://ridewithvia.com/resources/sprinti We’re Via, and we build technology that changes the way the world moves. We’re driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive. Our teams of world-class engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more. If you’re excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn’t align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities. Ready to join the ride? Via is an equal opportunity employer. LI-RB1