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Are you a dynamic leader with a passion for hospitality and operational excellence?
I am seeking an exceptional General Manager to oversee my clients thriving operations across Germany.
If you love fast paced, trendy locations then this might be the right fit for you.
A few details to give you some insights:
* Manage daily operations of 30 + locations
* Lead a team of 720+ hospitality and operations staff
* Set strategic direction for the market
* Drive customer experience, sales, and operational excellence
Your every day tasks would be a mix of the following:
People Management
* Grow a high-performance team through hiring, trust-building, coaching, and inspiration
* Drive team engagement and celebrate successes
* Oversee City GMs, Member Experience Managers, and Member Experience Associates
* Report to the Head of the EU Business
P&L and Performance Metrics
* Manage P&L for Germany with an owner/operator mentality
* Analyze data, identify trends, and maximize profitability
* Develop commercial acumen in your team
* Meet performance metrics including Unit EBITDA and NPS
Sales and Revenue Management
* Drive local sales initiatives and partner with the sales team
* Provide sales coaching to improve team skills and outcomes
* Manage revenue through accurate rental quoting and renewals
* Support new location launches
Hospitality & Member Experience
* Deliver exceptional customer service across all locations
* Coach and inspire team to provide outstanding hospitality
* Collaborate with Facilities and Member Tech teams
* Create a welcoming, empowering, and delightful workplace experience for members
Qualifications
* Proven track record in multi-unit management, leading teams of 510+
* Experience in P&L management with demonstrated success in driving performance
* Background in high-touch service environments with consistent excellent customer experience
* Expertise in working with sales teams in direct-to-customer settings
* Strong analytical skills and data-driven decision-making abilities
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