Salary: 60.000 - 80.000 € per year Requirements: Degree in (business) information technology or a comparable qualification Certifications such as ITIL v4 or Microsoft/IAM certificates (ideally) Relevant professional experience in IT service management, including incident, change, and release management In-depth IAM expertise, particularly in identity lifecycle, role and authorization concepts, and recertification Experience in managing service providers and SLAs and KPIs Ability to transfer projects into stable operation in a structured manner Good technical knowledge of IAM tools such as Azure AD/Entra ID and directory services Proficiency in ITSM tools (e.g., Matrix42) and Atlassian tools (Jira/Confluence) Basic knowledge of interfaces and scripting Strong analytical and structured working skills Independent and confident communication in German and English Responsibilities: Manage and monitor service relationships with external partners and service providers Assist in the description, tendering, and procurement of new IT services Select suitable service providers Further develop existing services, SLAs, and KPIs Optimize services in terms of quality, compliance, and costs Evaluate new technologies or solutions and make recommendations for future business requirements Monitor applications and services to ensure stability Analyze malfunctions and ensure permanent rectification in second-level support Plan, coordinate, and support IT projects from implementation to rollout Ensure smooth transition of projects into operation Further develop IAM processes such as identity lifecycle, role and authorization concepts, and recertifications Ensure compliance with regulatory requirements Technologies: Atlassian Azure Confluence IAM Support ITIL ITSM JIRA Cloud Mobile More: At DKV Mobility, we are part of a leading European B2B platform for on-the-road payment solutions, dedicated to driving the transition towards an efficient and sustainable future of mobility. With a team of approximately 2,700 employees across more than 50 European countries, we are unified by our passion for customer service and innovation. We offer flexible working models, a modern learning environment, and opportunities for personal development, all while committing to a net-zero future. Our culture values diversity and inclusivity, welcoming applicants of all backgrounds. last updated 5 week of 2026