Ready to take the next step in your career? Join one of the leading global innovator committed to designing and delivering meaningful technologies that transform how people discover, share, and connect with the world around them. Since 97 years ago, this organisation has been at the forefront of industry advancement, dedicated to making everyday life easier, more uplifting, and more enjoyable. With a focus on intuitive mobile products and services, it continues to expand access to technology that empowers people across the globe.
Don’t miss out on this exciting opportunity, apply today!
Responsibilities:
* Serve as the primary post-sales contact for assigned customer contracts.
* Manage support services, including warranty programs, hotline support, and field services.
* Partner with sales teams to drive service renewals and identify upsell opportunities.
* Build strong, trusted relationships with military and enterprise customers.
* Oversee delivery quality, ensuring SLAs and performance commitments are met.
* Provide regular account reviews, reports, and updates to senior management.
* Travel to customer sites in Germany and occasionally across Europe (approx. 25%).
Skills / Must Have:
* Strong background in RF or radio communications (e.g. Motorola, TETRA, DMR, LTE).
* Previous experience in customer support, service delivery, or account management.
* Fluent in German and English (written and spoken).
* Based in Germany (Berlin preferred) with the ability to pass security clearance.
* Excellent communication, stakeholder management, and problem-solving skills.
* Comfortable working independently in a customer-facing, technical environment.
Nice to have:
* Experience with telecom vendors such as Nokia, Ericsson, or Cisco.
* Background with Motorola partners or Bundeswehr communications systems.
* Understanding of TLB (Technical Logistic Support) contracts.
Benefits:
* Hybrid home-based role with around 25% travel.
* Competitive salary up to €85,000 depending on experience.
* Performance bonus up to 20% of base salary.
* Company car or transport allowance.
* Opportunity to work on long-term, high-importance defense programs.
Salary:
* €80,000 to €85,000 + 20% performance bonus