Job Description
Your job
* Lead and develop the IT Operations team, creating a high-performing and collaborative support team
* Ensure reliable, responsive global IT support and endpoint lifecycle management across multiple countries
* Oversee service desk operations and knowledge management (e.g., documentation, self-service enablement), and introduce ITSM best practices
* Identify and implement improvements across support processes, performance metrics (SLA, CSAT), and tools used by the team
* Act as the final escalation point for complex end-user issues across services, devices, and platforms
* Collaborate with Infrastructure and Applications teams to ensure alignment with global IT strategies
* Drive onboarding/offboarding process excellence and provisioning standardization
* Support global initiatives around hardware/software lifecycle, asset tracking, and compliance
* Managing suppliers and vendors on various projects around hardware and software
Qualifications
Your profile
* 5+ years of experience in IT Operations or End-User Support leadership, ideally in a multi-site or international setup
* Experience managing and developing IT teams and individual members
* Strong working knowledge of:
* ITSM tools such as TOPdesk, Jira Service Management, ServiceNow
* Endpoint management with Microsoft Intune or similar like Jamf, Kandji
* Azure (cloud infrastructure, identity, and endpoint integrations)
* Device lifecycle management and asset tracking practices
* EntraID and modern identity management principles
* Solid understanding and application of ITIL principles (v4 certification a plus)
* Hands-on mindset: you’re not afraid to step in when needed to support the team
* Excellent communication skills in English (Dutch is a plus)
Additional Information
What we offer
* Permanent employment contract and 30 days of annual vacation
* Pleasant working atmosphere with flat hierarchies
* Open working atmosphere in an international environment
* Flexible working hours within a modern working environment
* Possibility to work remotely
* Well-founded onboarding by a buddy
* Time for individual training opportunities to further develop your personal strengths
* Joint employee events and team building measures
* Employee subsidy for gym membership
* Company health measures such as health days or fresh fruit
* Free drinks (coffee, tea, water)
* Gifts on special occasions, e.g. anniversary
* Monthly tax-free payment in the form of a Mastercard
* Possibility of time off (sabbatical)
* Quality time together (table football, table tennis table, massage chair)
* Corporate benefits
* Vacation bonus
Got excited?
If so, send us your CV using the job application form.
If you have any questions, your contacts Michelle Dhom and Fabienne Even are available by e-mail at jobs@topdesk.de or by phone at +49 (0) 63162400-444.
* We welcome applications from all interested parties, regardless of their ethnic and social background, age, religion, gender, disability, and sexual orientation or identity.