Description: Join an international team in Prague as a Customer Care Representative and help travelers with their flight and baggage inquiries.
* Answer calls and manage claims related to baggage issues and flight disruptions.
* Guide passengers through delayed/lost baggage processes or flight compensation claims.
* Analyze customer cases and decide on appropriate compensation or resolution.
* Handle all back-office procedures and record information using CRM tools (Salesforce, Oscar, BagStory, etc.).
* Deliver empathetic, professional, and efficient service via calls and digital channels.
Requirements:
* You speak German and English
* You’re a great communicator with a strong customer-oriented mindset.
* You’re ready to work in rotating shifts, including some weekends.
* Previous experience in customer support is a plus, but not mandatory.
Offer:
* Salary: €1.725 gross/month + up to €280 bonus
* Possibility to work from home (minimum of 2 shifts per month in the office).
* Work from abroad up to 40 days/year (according to internal policy).
* Paid training and free development programs.
* Travel fund: Up to 12,000 CZK/year to spend on plane tickets for you or your loved ones.
* Leisure fund: Up to 6,000 CZK/year for sports, wellness, or language courses.
* Monthly financial support for parents returning early to work (up to child's 3rd birthday).
* Meal tickets worth 160 CZK/workday (55% covered by the company).
* 23 days of vacation per year.
* Discounted air tickets after 12 months of employment.
* 90% of our team leaders are promoted internally – we invest in your growth.
* Permanent contract and a supportive team culture.
* Private medical assistance via uLékaře.cz for you and your family.
* Discounts at local shops in the Florentinum building.
* Fun company events, team activities, and cultural projects.
* Choose your relocation support: 25,000 CZK gross paid in parts with your first 3 salaries or 12,500 CZK gross + 14 days of accommodation or 1 month of company-paid accommodation