At Amazon, our operations team is the backbone of our business. We ensure that customer orders are fulfilled and dispatched efficiently, meeting the high standards we set for ourselves. As an Area Manager, you will be responsible for leading a team that maintains a safe, efficient, and high-quality operational environment. This role involves driving projects across our network to boost productivity and quality of service for customers.
About the Job
* Create and maintain a culture of safety and well-being among team members
* Analyze and implement changes to maintain quality and productivity at a consistently high level
* Oversee projects to streamline processes, optimize productivity, and enhance customer experience within your area of responsibility
* Monitor shift performance against key business objectives and develop strategies to improve operational excellence
* Collaborate with management-level colleagues to standardize shift practices
A typical day in this role involves managing routine team activities, daily operational responsibilities, process improvement initiatives, and contingency planning tasks. You will also serve as a mentor and role model for new managers.
About the Team
The Amazon Extra Large (AMXL) team specializes in handling heavy items such as furniture and large home appliances. Our team is responsible for managing the entire service lifecycle, from supply chain fulfillment to delivery and returns. We prioritize exceptional customer care by delivering, unpacking, assembling, and installing large items while taking away old ones when needed. With a focus on safety, productivity, and innovation, we're revolutionizing the way customers purchase and receive large goods.
Required Skills and Qualifications
* A degree in a relevant field
* Proven experience in people management and stakeholder communication
* Experience working with data to inform business decisions
* Advanced proficiency in verbal and written English and local language
Benefits
We offer a dynamic work environment where everyone plays a crucial role in growing our business. As an equal opportunities employer, we believe in harnessing the power of diversity and inclusion to drive success.
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