Desktop Support Engineer- End user support
Required Technical Skills- Ticketing Systems – ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory, GP Update, Re-imaging of Laptops, Bitlocker, Network Printers,Bios, Ghost Imaging, Operating systems, Networking ,Installations & Troubleshooting.
Functions include:
* Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
* Excellent communication relationship-building and internal customer service skills
* Willing to work off-hours and weekends when required for projects or emergency support.
* Provide first level contact and problem resolution for customer issues.
* Work with Third Party Vendors to remediate complex AV issues as needed.
* Provide timely communication on issue status and resolution.
* Maintain ticket updates for all reported incidents.
* Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
* Should have basic knowledge of Mac operating system, to support Apple pc users.
* Install, upgrade, support and troubleshoot for printers, computer hardware.
* Performs general preventative maintenance tasks on computers, laptops, printers.
* Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
* Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
* Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
* This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
* Provide L1 support to non‐network attached printers.
Job Type: Contract
Pay: 4.000,00€ ,00€ per month
Experience:
* Desktop Support: 8 years (Required)
Language:
* C1 level of German (Required)
Work Location: In person