JOB DESCRIPTION
At Healy, you're not just an employee—you're a co-creator.
We're growing, we're shaping, we're changing—and you can be a part of it! You can expect an innovative and diverse work environment that's constantly evolving. In finance, legal, marketing, or operations, you'll have the chance to make a real impact with your ideas and actively shape change.
Want to make a difference in customer care? Are you passionate about the world of customer support and want to master a variety of challenges in a dynamic team?
Be more than just an employee—become a co-creator: as a Customer Care Representative (m/f/d)
Where? At our location in Mainz
YOUR MISSION
* Handle customer inquiries via ticket, live chat and phone
* Explain products, services, and features clearly
* Guide customers in using products correctly
* Provide troubleshooting and basic technical support
* Guide customers in using our business systems and tools
* Escalate complex issues to specialized teams when needed
* Record customer interactions in Desk, CRM and Sales IQ systems, prior knowledge is advantageous
* Follow and update internal processes, policies, and workflows
* Ensure compliance with data protection and company guidelines
* Follow service quality standards and scripts
* Meet pre-defined KPI targets
YOUR PROFILE
* Successfully completed training in the commercial sector or equivalent
* At least 2 years of professional experience in customer care desirable
* Excellent communiction skills.
* Native level written and spoken Turkish skills
* Problem-solving skills
* Empathy and patience
* Customer-oriented mindset
* Hands-on mentality
* Good written and spoken German and English skills
THAT'S WHAT WE OFFER YOU!
* Working environment: Innovative office with state-of-the-art technology and ergonomic, height-adjustable desks
* Flexibility: The option of mobile working (40/60 rule) and flexible working hours (flexitime)
* Culture: Inspiring corporate culture with an international team, diversity, and flat hierarchies for the exchange of ideas and quick decisions
* Catering: Free fresh fruit and non-alcoholic beverages (water dispenser, Fritz-Kola, etc.) and a wide selection of coffee options, canteen subsidy
* Shopping benefits: Corporate benefit program with exclusive offers and discounts
* Mobility: We offer you the opportunity to lease a JobRad bike through us and subsidize your Germany-wide Jobticket
* Health: We support your future by subsidizing 50% of your company pension plan. We also continue to pay your salary for 5 working days if your child is sick and you are unable to work.
* Continuous improvement: We are constantly working to further develop and optimize our benefits to make your everyday working life even more enjoyable and rewarding
ARE YOU READY TO BE PART OF OUR TEAM?
Then join our team and help us shape the world of tomorrow.
Send us your application with your earliest possible start date. If you have any questions, please contact hr@healy.world – the recruiting team will guide you through the entire application process. We look forward to getting to know you!
About us
Since our founding in 2019, Healy World has grown into a global company. In over 50 countries - with locations in Germany, the USA, Singapore and more - we make frequency technology accessible for everyday life.
Our goal: to help people live healthier and more conscious lives. With our innovative wearable, we combine technology and well-being to promote balance and holistic health.