Your tasks and responsibilities:
* You act as the functional HR/IT Business Analyst and Solution Designer for all topics related to ServiceNow HR Service Delivery and Employee Center Pro.
* You align business demands and processes with our IT strategy, providing expert consultation as the subject matter expert within your portfolio.
* You translate business needs into IT service requirements and support the successful implementation of your solution design, in compliance with our IT service management and IT compliance frameworks.
* You think holistically, considering end-to-end processes and identifying cross-topic dependencies and integration opportunities.
* You continuously seek opportunities to improve processes and support in driving innovation forward (e.g. leveraging emerging technologies such as AI where they add value).
* You collaborate closely with internal stakeholders and external service management teams, proactively driving related initiatives forward.
Your qualifications and experience:
* You hold a master’s degree in Information Technology, Business Administration, or a comparable field.
* You bring first experience with HR applications (e.g., Workday, SAP) or HR service delivery processes, including platforms like ServiceNow.
* Applicants with a bachelor’s degree or completed vocational training plus relevant professional experience are also welcome.
* You have initial experience working in agile environments; familiarity with the ServiceNow NOW Create methodology is a plus.
* You understand global HR processes, especially in the context of HR Service Delivery, and are familiar with relevant IT solutions and integrations.
* Experience working on international and interdisciplinary HR/IT projects is a plus.
* You are experienced in managing IT service providers and coordinating external teams.
* You are familiar in compliance requirements for IT projects, particularly within the healthcare industry.
Your attributes and skills:
* Your English language skills are excellent, both spoken and written, and German language skills are an advantage.
* You have a personal affinity with the digital world and modern cloud-based technology.
* You strive to translate business challenges and operational challenges into value-adding technology solutions.
* You are a well-structured and detail oriented worker with a strong ability to think analytically, you are able to work independently, and you have a thirst for knowledge.
* You work efficiently and you don't compromise on quality, even under intense time pressure and in highly complex situations.
* You have particularly strong teamworking skills, are proactive and like taking the lead on topics and you are highly motivated to drive topics to completion and deliver.
* You have a knack for stakeholder management and a high level of service orientation.
* You already have extensive experience with international and intercultural cooperation.
* You communicate reliably across all organizational levels and working cultures.