Worker Sub-Type:
Regular
Job Description:
Role Overview
As a Senior Technical Content Architect for BlackBerry Secusmart, you play a critical role in shaping, owning, and continuously advancing the documentation ecosystem for all Secusmart products in German and English. You hold end‑to‑end responsibility for customer‑facing product documentation, ensuring content is accurate, user‑centric, compliant with corporate and regulatory standards, and aligned with highly secure, mission‑critical product environments. In this senior capacity, you not only deliver high‑quality documentation but also serve as a trusted subject matter leader, influencing documentation strategy, standards, and best practices across the organization.
Key Responsibilities
Documentation Leadership & Ownership
1. Own the end‑to‑end lifecycle of customer‑facing documentation for all BlackBerry Secusmart products
2. Lead the creation, maintenance, and continuous improvement of comprehensive technical documentation as products evolve
3. Proactively assess documentation impact of new features, architectural changes, and procedural updates, ensuring all materials remain current and accurate
4. Ensure documentation meets the highest standards for quality, usability, consistency, and regulatory alignment
Cross‑Functional & Strategic Collaboration
5. Collaborate closely with Product Management, Engineering, Operations, UX Design, Marketing, and other stakeholders to gather requirements, validate content, and align messaging
6. Operate effectively in an international and cross‑cultural environment, demonstrating strong interpersonal skills and professional judgment
7. Independently analyze complex technical changes and features to establish a strong baseline understanding before engaging subject‑matter experts
8. Serve as a senior, trusted partner to experts by determining the right timing, depth, and focus for technical discussions—ensuring efficient, respectful, and high‑value collaboration
Release Alignment & Development Engagement
9. Participate in regular cross‑functional and development meetings to stay informed of current and upcoming product changes
10. Determine documentation impacts early and define required updates, revisions, or new deliverables aligned with release milestones
11. Ensure documentation readiness is an integral part of product release quality and go‑to‑market preparedness
Audience‑Focused Content Development
12. Design and deliver documentation tailored to diverse audiences, including:End usersSystem administratorsInternal teams and support functionsExternal evaluators, auditors, and governmental bodies
13. Ensure all content is clear, precise, relevant, and appropriate to the audience’s technical expertise and use context
Regulatory, Security & Approval Support
14. Lead contributions to technical and procedural documentation required for governmental approvals, certifications, and formal evaluations
15. Support internal teams with documentation required for compliance, security assurance, and operational readiness in regulated environments
Documentation Strategy & Continuous Improvement
16. Drive the strategic evolution of the documentation portfolio, structure, and content model
17. Define and optimize documentation templates, workflows, and content standards
18. Ensure ongoing alignment with evolving corporate guidelines, security requirements, and industry best practices
19. Mentor and guide documentation practices, helping establish a scalable, consistent, and future‑ready documentation framework that supports long‑term product quality and customer satisfaction
Key Capabilities & Attributes
20. Deep experience producing documentation for complex, security‑sensitive software systems
21. Excellent written and verbal communication skills in German and English
22. Strong analytical ability to independently understand and document complex technical systems
23. Senior‑level judgment in stakeholder engagement, prioritization, and content strategy
24. High attention to detail and strong ownership mindset
25. Ability to balance hands‑on delivery with strategic contribution and leadership influence
Required Qualifications
26. Bachelor’s degree in Technical Communication, Computer Science, Engineering, Information Technology, linguistics, or a related field—or equivalent professional experience
27. Native proficiency in German and near‑native proficiency in English, with proven experience creating professional technical documentation in both languages
28. Strong command of technical writing methodologies, documentation standards, and structured content principles
Professional Experience
29. 5-10+ years of experience as a Technical Writer or Content Architect, with demonstrated progression to senior‑level responsibility
30. Proven experience documenting complex software systems, preferably in security‑sensitive, enterprise, or regulated environments
31. Familiarity with documentation requirements for government, defense, or regulated markets, including approval processes, audits, or formal evaluations will be an asset
32. Hands‑on experience owning the end‑to‑end documentation lifecycle, from information gathering and drafting through review, publication, and long‑term maintenance
33. Demonstrated ability to independently analyze new features, architectures, or system changes and translate them into clear, accurate, and user‑focused documentation
#LI-NR1
Scheduled Weekly Hours:
40
Compensation Hiring Base Salary Range:
Please be advised that the compensation hiring range indicated herein is provided solely as a good-faith estimate of expected base compensation for the position. The actual compensation offered will be determined at the time of hire and is contingent upon multiple factors, including but not limited to the candidate’s qualifications, relevant experience, demonstrated skills, and results of assessments conducted during the hiring process.
Bonus:
The BlackBerry Variable Incentive Pay (VIP) program is an organization-wide bonus incentive program which aims to reward full-time eligible employees for their contribution to BlackBerry’s success. VIP payments are made in addition to base salary and factor in company’s performance as a way for employees to share in BlackBerry’s achievements.
Benefits:
The BlackBerry Employee Benefits programs offer a wide range of benefits that support your physical, financial and personal well-being. BlackBerry remains committed to offering affordable benefits including coverage for medical, dental, vision, life, disability insurance, retirement, employee share purchase program and paid-time-off to those that meet the eligibility requirements.
Disclosure of Position Status:
This is an active opening. We are seeking to fill this position immediately
Disclosure of Artificial Intelligence:
We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process. All applications are reviewed and evaluated by our hiring team.