Our platform simplifies hiring, making it more efficient and accessible for businesses of all sizes, from startups to enterprises. Our diverse and passionate team is dedicated to supporting businesses through every step of the hiring journey.
That's why we're building intuitive, powerful recruiting software that helps businesses of all sizes find the right people effortlessly.
As our Team Lead Account Management, you'll play a key role in driving customer success, retention, and growth across the DACH region. You'll lead, coach, and empower a team of Account Managers to deliver measurable impact for our clients - from SMBs to enterprise brands - while ensuring a best-in-class customer experience.
This is an opportunity to combine strategic thinking with hands-on execution and leadership. Lead, coach, and develop a team of Account Managers to achieve individual and team goals.
Use CRM data to analyse performance, forecast results, and identify improvement opportunities.
Balance strategic oversight with hands-on support to help customers unlock the full value of JOIN's platform.
Your team of Account Managers will look to you for guidance, coaching, and inspiration - while you'll be supported in developing your leadership and strategic decision-making skills further.
We don't believe in checklists - but if most of these apply to you, we'd love to chat:
7+ years of experience in Account Management, Customer Success, or Sales, with at least 2–3 years in a leadership or mentoring role.
Proven track record of driving customer retention and business growth through strategic account management.
Fluent in German and English.
Bonus points for:
Experience in HR Tech or recruitment software.
Familiarity with data-driven performance management and customer health metrics.
Spanish or French).
Benefits
We love collaborating in the office and sharing knowledge with all colleagues, while embracing the flexibility of working from home when needed.
We adapt quickly and embrace change in a growth-oriented startup environment.
You want a fully remote position.
Team events – Brunches, sports activities, and quarterly gatherings in Berlin.
&##Productivity from Everywhere – 104 days per year remote (post-probation), following our hybrid policy.
&##Competitive salary – Tailored to align with your experience level.
&##Relocation support – Assistance with paperwork, travel, and one month of furnished accommodation.