Job Title:
Service Excellence Manager
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About Our Organization
We are a leading company in the automotive and industrial sector, operating 11 manufacturing facilities and 3 recycling centers across Europe. Our commitment to sustainability is evident in our local supply chain and low CO2 footprint.
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Our Mission Statement
Our organization strives to provide exceptional services to customers worldwide every year. Our dedicated team works tirelessly to design and manufacture innovative energy storage solutions, from lead-acid to lithium-ion technologies, supporting various industries such as UPS, Telecom, Datacenters, Public Transport, and more.
As a key member of our Sales, Order Management, Plant, and Logistic teams, you will play a crucial role in ensuring seamless support to our clients.
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Key Responsibilities:
* Support Oracle deployment and standardize service commitments across the German organization
* Motivate and develop a high-performing Customer Service team
* Collaborate with cross-functional teams to drive business growth and improvement
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Requirements:
* Excellent communication skills in German and English
* University degree in Business or International Corporation
* Able to work in a fast-paced environment with a reasonable scope for action
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What We Offer:
* Exciting personal and professional development opportunities
* Additional corporate well-being initiatives
* Several key benefits, including a permanent contract and hybrid working model