This role is all about music, film and television distribution. With a holistic approach to sales and marketing combined with industry-leading technology and operations, you will be engaged in the premier league of customer service. In your (m/f/d) new position in the customer service department you will:
* Promptly handle inbound inquiries via calls, emails and chats from external and internal customers
* Keep retail partner informed about delivery status, utilizing multiple channels including email, phone, chats
* Identify internal and external customer needs, clarify information, research issues and provide solutions
* Proactively follow through with necessary communications
* Engage in continuous learning to improve knowledge and performance level
Your knowledge and skills:
* Ability to maintain effective relationships with coworkers, retail partners, delivery teams, and supervisors.
* Excellent written and oral communication skills with active listening in Swedish
* Computer proficiency: particularly Microsoft applications and other operational systems
* Ability to work independently, effectively with minimal supervision, and as a member of a team, making quality, on-demand decisions.
* Detail oriented, problem solver, positive attitude and flexible concerning working hours
Work_in_Berlin Recruitment Agency - Alt Moabit 96B - 10559 Berlin apply@work-in-berlin.eu If you need any assistance please don't hesitate to call Robert or Anthony on +49 (0) 30 43024324.