Seller Customer Service Agent – German speaker
Location: Lisbon, Portugal | On-site
Employment Type: Full-time
Languages: German + English
Monthly salary: 1200 Euro gross
Role Overview
We are looking for German-speaking Seller Customer Service Agents to support sellers on a global digital platform. This role combines customer service and sales awareness, helping sellers succeed by providing guidance, support, and solutions connected to business development activities.
Key Responsibilities
* Support sellers via inbound and outbound interactions
* Assist with account-related queries, tools, and platform usage
* Provide guidance to help sellers improve performance and results
* Apply sales awareness to influence seller success
* Maintain accurate records in internal systems
* Meet service quality and performance targets
Schedule
* Monday to Sunday
* Shifts: 08:00–17:00 or 09:00–18:00 (rotational)
* 2 rotational days off
* Requirements:
* German + English fluency
* Minimum 1 year of experience in:
o Customer Service / Customer Support
o Telesales
o Account Management
o Customer Success
o Business development–related roles
* Sales mindset and ability to influence seller success (mandatory)
* Strong communication, negotiation, and problem-solving skills