Apsida Life Science have partnered with a leading pharmaceutical company to provide the following role:
Job Title: Complaint Intake Analyst
Location: Germany
Duration 10-12 month contract
Company Overview:
The client is a global, research-driven biopharmaceutical company that develops and commercializes innovative therapies across several specialty areas. It operates worldwide, employs many thousands, and invests heavily in R&D and clinical development to bring new treatments to patients.
Responsibilities
* Completion of the complaint intake process via phone and email into the Complaint Intake System, including translation from local language to English where required, initial identification of the complaint code, follow-up for missing information, coordination of logistics for the return of complaint products and communication of the results of complaint investigations where requested/required
* Communication and collaboration with customers and distributors affected by the reported complaints
* Internal communication and collaboration with relevant local or global stakeholders in other departments involved in complaint management within the organization, such as the Subsidiary, Medical Information, Regulatory Affairs and Pharmacovigilance
* If appropriate, decides whether a replacement, credit note, or warranty claim is warranted and notifies the appropriate stakeholders to complete the process.
* Carrying out activities to process replacement, credit, or warranty claims for the customer
* Working with the subsidiary, if necessary, to provide translation or communication support
* Supporting management in project/process improvement initiatives, documentation, or SOP reviews, as well as audits and inspections
* Making decisions regarding vigilance reporting, as appropriate, and preparing and/or translating (into the local language) the relevant vigilance reports for submission to the MOH
Requirements
* Minimum secondary school diploma, medical or scientific training
* Training as a PTA/experience in product complaints in a pharmaceutical environment desirable
* Fluent in English (written and spoken)
* Fluent in Turkish (written and spoken)
If you are interested in learning more, please reach out to Mufaro Mpofu:
Apsida Life Science is a specialist recruitment business based in London (UK), Redhill (UK), Boston (USA) & Pretoria (South Africa) that is dedicated to delivering the best talent to the Life Science industry. We believe there is a gap in the market for a cost effective, high quality and trusted recruitment service that puts the candidate journey at the heart of the recruitment process