Welcome to the Munich Marriott Hotel!
Are you a natural organiser who enjoys taking on responsibility? Then an exciting challenge awaits you! As a Guest Experience Supervisor & Manager on Duty, you’ll not only contribute to guest satisfaction but also ensure safety and smooth operations throughout the hotel.
In this role, you’ll be the primary point of contact for guest inquiries and concerns, coordinating the team in day-to-day operations. With your keen eye for detail and dedication, you’ll ensure that the highest standards of service and safety are upheld. Join our team – we look forward to welcoming you!
To strengthen our Front Office Team, we’re currently seeking a full-time Guest Experience Supervisor & MOD (m/f/d). Join us and help create unforgettable guest moments!
Here’s how we’ll support you in your role:
1. Security and Stability: Permanent employment contract
2. Wellbeing Covered: Private health insurance scheme
3. Team Spirit: Shared events and a positive team vibe
4. Extras: Holiday and Christmas bonuses, anniversary and birthday gifts
5. Recognition: ‘Employee of the Month’ and other awards with bonus incentives
6. Discounts: Reduced rates at all 8,300+ Marriott hotels worldwide, 20% discount at our restaurants, bars, and spa
7. Exclusive Benefits: Additional discounts at our own restaurants & bars and across Munich Marriott hotels
Your responsibilities will include:
8. Guest Relations / Guest Services:
9. A personal welcome and attentive service with thoughtful amenities
10. Creating unique experiences by attentively and creatively responding to guest requests, making each stay unforgettable
11. Ensuring smooth experiences for VIP guests through targeted internal communication and coordination
12. Complaint Management:
13. Handling guest complaints and feedback professionally and solution-oriented, liaising with relevant departments to ensure prompt and effective resolutions
14. Documenting and analysing complaints to improve service quality
15. Manager on Duty (MOD):
16. Taking full responsibility for the hotel in the absence of senior management
17. Supporting the team during peak periods and making decisions to ensure smooth hotel operations
18. Hotel and Safety Inspections:
19. Conducting regular checks throughout the hotel to ensure safety standards and functionality in all areas
20. Regularly analysing and optimising safety standards, taking immediate action to maintain a safe and welcoming environment throughout the hotel
21. Staff Training in Complaint Management and Safety Standards:
22. Training team members in professional complaint management to handle guest feedback constructively
23. Providing orientation and continuous training on safety standards
What we’re looking for:
24. Completed vocational training or degree in hospitality
25. Experience in reception or guest experience/relations
26. Passion for hospitality and enjoyment in interacting with our international guests
27. Absolute reliability and sense of responsibility
28. Flexibility, solution-oriented mindset, and multitasking abilities
29. Proficiency in MS Office and Opera hotel management software an advantage
30. Excellent German and English skills
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.