Your mission
As the leader of a Scale CS team, you will lead and develop a team of Scale Customer Success Managers responsible for driving customer success across our broader customer base through efficient 1: Many engagement strategies. You will be accountable for developing and overseeing scalable programs that ensure customer adoption, value realization, and growth across multiple customer segments simultaneously while coaching and empowering your team to deliver exceptional results.
* Define and execute the strategy for scalable customer success programs, including webinars, workshops, group training, and cohort calls.
* Lead proactive outreach campaigns targeting specific customer cohorts, monitor customer health, and identify growth or risk opportunities.
* Oversee educational content, newsletters, and communication channels, ensuring consistent quality and continuous improvement.
* Plan and coordinate local events and user groups with marketing teams while establishing best practices, playbooks, and scalable processes.
* Drive adoption of self-service resources and automated communication strategies to empower customer independence and engagement.
Your profile
* You have a bachelor's degree and several years of relevant professional experience
* Own retention and growth metrics for the team’s collective book of business
* Ensure clear documentation of programs, customer segment health and team performance
* Proactively identify customer risk and growth opportunities and allocate team resources accordingly
* Escalate issues in a timely manner to senior leadership with recommended solutions
* Report on team KPIs, program effectiveness and customer outcomes to leadership
* Drive consistent and high-quality delivery of scale programs across the team
Why us?
Here you can find our benefits:
Further information
Location: remote
Countries: Belgium, France, Germany, Italy, Netherlands, Poland, Sweden, UK
Contact Person
Freyja Aspacher
Senior Talent Acquisition Partner
About us
PTV Logistics - a leading global software company for transportation logistics!
We calculate and optimize route planning for logistics companies with record-breaking algorithms to maximize time and cost savings. With more than 40 years of experience, we help to put theory into practice!
Interested? Then take a look at our website: