Take off with us!
We offer exciting projects at our renowned customer Airbus Operations and we are looking for a motivated employee for the position "Customer Resolution Specialist" (m/f/d).
Your tasks:
* Participate in and contribute to a high performing cross functional Customer Account Support Team and Customer Resolution Services Team
* Responsible and proactive management of the customer specific open order book
* Build and maintain strong customer satisfaction through industry leading quick response times as well as qualified responses to all customer requests and inquiries
* Handle quotations and customer orders pertaining to the products including timely follow up on quotations, claims and orders in accordance with KPIs
* Maintenance of customer records
* Drive customer satisfaction by providing high quality responses to all customer related requests for spare parts and related services
* Maintenance and development of the customer service quality level
* Directly contribute to the increase in customer satisfaction and enhance internal and external communication related to customer material order performance
* Support organisation in securing on-time material delivery to meet customer expectations
* Train and Support our customers in using our e-commerce platforms
* Participate in back-up arrangements in support of absence by other Customer Resolution Specialists
* Participate in periodic functional and cross-functional activities (e.g. projects, meetings etc) as per agreement with the Manager
Your profile:
* Completed studies in the field of Business Administration, Supply Chain or a comparable qualification
* More than two years of professional experience in the field of Disposition/ Material procurement, Customer Service and Logistics
* Shipping or aviation knowledge is an advantage
* Good knowledge of SAP
* Knowledge of Google Workspace
* Fluent in English
* German is a plus
We offer you:
* Permanent employment contract
* Perspective to be taken over at our customer
* Salaries above the general pay scale and incentive compensations (bonus)
* Equal pay model
* Company pension scheme with employer subsidy
* Well-directed training and further education opportunities
* Employee recommendation program with attractive compensations (bonus)
* Individual and local support and advice
* Travel allowance
* Assumption of costs for work cloth and health examinations
* fleixible working hours and partly home office
* Innovative and leading companies like Airbus Operations, Airbus Aerostructures, Airbus Defence & Space, Premium Aerotec, Airbus Helicopters and the aerospace supply industry