About DeepkiFounded in 2014, Deepki is the leading SaaS solution for sustainability in the real estate sector. We help commercial real estate players achieve their sustainability goals through an innovative software platform combined with expert services. Deepki’s platform enables data-driven decision-making, driving both climate impact and operational performance across real estate portfolios. Our brand is built on three core values: Trust, Care & Act, which guide our relationships, the way we operate, and the impact we seek to create. We are committed to helping our clients succeed by providing them with reliable data, engaged teams, and actionable insights — all key drivers of sustainable change.We are looking for a Senior Customer Success Manager (M/F/X) to join the CSM team, on a permanent contract based in Berlin.MissionsThe Senior Customer Success Manager at Deepki will take charge of managing and supporting our customers in the deployment of our SaaS software solution.Responsibilities to ensure retention and satisfaction in your portfolio:Project management during the initial implementation phase of the customer platformConfiguration of the Deepki business application according to the customer's needsAnalysis of customer data and drafting of deliverables (reporting, analyses, regular client meetings, energy balances, etc.)Supporting customers in the operation and adoption of the application throughout the duration of the contract to ensure long-term customer loyaltyProviding expertise as sustainability expert:Supporting our clients' sustainability management, for example in the context of the application of German or European regulations and reporting (e.g. EU-Taxonomy, SFDR, CSRD, GRESB)Accompanying our clients in their decarbonization journey through analysis (CRREM) and action planning (CapEx planning)Identification and mitigation of climate risks and emerging sustainability challenges like biodiversitySupporting internal operational excellence projects for the team:Improving internal processes and the level of services provided by the teamCapitalise on user and customer feedback by participating in the roadmap of product developments, user manuals and training materials used by the whole teamProfileESSENTIAL SKILLS AND COMPETENCES:Project management of multiple accounts at the same timeManagement of large data sets and quantitative data analysis (Excel)Understanding of SaaS solutions and basic knowledge of software engineeringFluency in German and EnglishSense of customer contact, ideally B2BNICE TO HAVE SKILLS:Experience in SaaSExperience in Sustainability and climate change managementExperience in the real estate industryOther languagesRecruitment processHR interviewInterview with the N+1 manager: Manager ESG Consultant including a technical testInterview with the N+2: Head of Client Delivery - GermanyYour working environmentFlexibility: hybrid remote / on-site work in BerlinRegular social events: company-wide onboarding for all new Deepkies (France and International), All-Hands meetings, quarterly team meetingsInternational working environment28 days off per yearEmployee's personal pension paid at 15% by the employer (optional)Transportation: up to €49 per month on presentation of a public transport proof and on the basis of the 2nd class fareLunch vouchers per every working daySummer bonus: equivalent to 2% of the annual base salary (for a full year of presence)Apple laptop, iPhone (only for client facing roles)Remote working up to three days a week (under certain conditions)Speexx language platformLearn more about DeepkiLocations: Amsterdam, Berlin, Copenhagen, London, Madrid, Milan, New York, Paris, Seattle, Sydney, Singapore, ZurichClients: 600+Users: 70,000+Countries: 90+Connectors: 7,300+Deepki’s motto: "We say what we do & we do what we say!"Our commitment:Deepki is an equal opportunity employer. We do not discriminate based on ethnicity, religion, gender (including pregnancy, childbirth, or related medical conditions), gender identity, sexual orientation, age, national origin, non-disqualifying physical or mental disability, or any other protected characteristic under applicable law.Employment decisions are made based on qualifications, passion, merit, and business needs.We are committed to considering all reasonable accommodation requests for individuals with disabilities to ensure an accessible and inclusive work environment.Deepki: #ImpactForward #J-18808-Ljbffr