Job Description:
We are seeking a customer service professional to coordinate customer enquiries, schedule service work for technicians, and manage customer expectations.
The ideal candidate will have proven experience in a similar role, fluency in English and French, and strong organisational skills.
Key Responsibilities:
* C coordinate customer enquiries for service calls by phone and email
* Schedule service work for technicians, balancing customer needs and business utilisation requirements
* Contact customers with service offers and agreements
* Manage customers' expectations in terms of technician availability
* Proactively chase up quotations for visits to achieve utilisation
* Assist customers with identifying parts and assist with technical needs
* Check commercial accuracy of all orders and process orders entry in ERP Coda in a timely and efficient manner, for all customers
* Send order confirmations to customers for each order entered
* Deal with any customer queries (late deliveries, faulty goods, stock discrepancies etc)
* Obtain proof of deliveries when requested
* Raise any credit notes for material returns / price discrepancies
* Support external sales and service technicians with any requirements
Required Skills and Qualifications:
* Proven experience in a similar role
* Fluency in English and French
* Ability to remain calm, confident, and resistant to stress
* Strong organisational skills and ability to manage workload efficiently
* Excellent communication skills both written & oral
* Candidates must be customer-focused and approach work with an upbeat, positive manner
* Proactive approach and ability to work well in a team environment
Benefits:
This is an opportunity for a temporary contract, leading to a CDI. The successful candidate will have the chance to gain valuable experience in customer service and develop their skills in a fast-paced environment.