<p>Blatchford is a multi-award-winning, global, manufacturer of some of the world’s most advanced prosthetic technology, bespoke seating solutions and orthotic devices.</p><p> </p><p>Our evidence-based approach and commitment to continuously challenge possibilities ensures our mobility solutions prioritise the wellbeing and long-term health of our users. Through innovation, science, technology, and maintaining a clear focus on people, we make mobility possible.</p><p> </p><p>We have an exciting opportunity for a French speaking, Customer Service Representative, to join our team at our European Head Office in Raunheim, Germany. </p><p> </p><p><strong>The role:</strong></p><p><strong> </strong></p><p>As <strong>French Speaking, Customer Service Representative</strong>, you will manage customer accounts to deliver an excellent service level to all our customers, including the French market. You will be pro-active in ensuring we “put the customer first” and always maintain a professional approach.</p><p> </p><p><strong>Key duties:</strong></p><p> </p><ul><li>Call handling and direct contact with the customer </li><li>Entering orders and managing order fulfilment </li><li>Communicating with customers on status of their orders and back orders </li><li>Chasing missing lines on orders for an update </li><li>Raising invoice and credits for customers </li><li>Ensuring all products to be returned to the customer (or shipped to a 3rd party) have all necessary paperwork and managed by logistics team in a timely manner </li><li>Supporting the aftercare tasks with demos and loan products, and booking of customer product returns, repairs and servicing. </li></ul><p> </p><p><strong>What are we looking for?</strong></p><p> </p><p>To be considered for this <strong>French Speaking, Customer Service Representative role</strong>, you will have the following:</p><p><br></p><p>Essential skills</p><p> </p><ul><li>Fluent in French, both spoken and written</li><li>B2 Level German speaker </li><li>Computer literate and numerate</li><li>Good communication and interpersonal skills</li><li>Knowledge of ERP systems</li><li>Excellent customer service skills</li><li>High level of attention to detail</li></ul><p> </p><p><strong>What can we off you? </strong></p><p> </p><p>As <strong>French Speaking, Customer Service Representative</strong>, you will receive the following:</p><p> </p><p>Benefits</p><ul><li>Competitive salary</li><li>Excellent benefits</li><li>Opportunity to be part of an award-winning organisation with a culture that centres around our core values; courage, learning, integrity, collaboration, and innovation</li></ul><p></p>