Responsible for leading and optimizing Geely’s after‑sales business in the local market, including spare parts, service operations, and customer satisfaction. The role aims to build a customer‑centric after‑sales system that supports brand reputation, enhances dealer capability, and drives profitability.
Key Responsibilities
1. After‑sales Strategy & Target Management
* Formulate and implement the annual after‑sales business plan, including spare parts and service targets.
* Lead the after‑sales team to achieve sales, profit, and customer satisfaction objectives.
* Continuously improve service standards and operational efficiency across the dealer network.
2. Spare Parts Business Management
* Develop and execute the spare parts sales strategy to ensure revenue and margin growth.
* Establish and optimize parts order and internal working processes to ensure smooth supply chain operations.
* Set up pricing and marketing strategies for spare parts and accessories to strengthen competitiveness and profitability.
* Manage stock levels and warehouse operations, ensuring optimal inventory turnover and supplier performance (KPI monitoring, payment follow‑up, etc.).
* Oversee initial parts orders for new vehicle launches to ensure timely market readiness.
* Conduct Back Order (BO) analysis and follow‑up to minimize delays and enhance customer satisfaction.
* Develop local suppliers for oil, accessories, and parts to improve cost efficiency and enhance product offerings.
* Support dealer network development by improving parts supply efficiency and service capability.
* Build strong cooperation between the after‑sales team, dealers, and suppliers to ensure consistent brand service experience.
* Plan and implement after‑sales marketing activities to increase customer retention and parts sales.
* Strengthen customer satisfaction management through continuous monitoring of service quality and feedback.
* Promote NPS (Net Promoter Score) and service excellence initiatives across the dealer network.
5. Operational Excellence & Team Leadership
* Ensure all after‑sales operations are in line with Geely global standards and local regulatory requirements.
* Lead and develop a high‑performing after‑sales team with clear KPIs and performance evaluations.
* Drive a culture of continuous improvement, compliance, and customer focus within the department.
Qualifications
Education
* Bachelor’s degree or above in Automotive Engineering, Business Administration, or related fields.
Experience
* Minimum 5 years of experience in automotive after‑sales operations, preferably in a car brand or dealer group.
* Proven experience in parts, service, and supplier management.
* Strong understanding of after‑sales business processes and KPIs.
* Excellent communication, negotiation, and leadership skills.
* Strategic mindset with strong execution and problem‑solving abilities.
* Data‑driven approach to business improvement and customer satisfaction.
Seniority level
* Mid‑Senior level
Employment type
* Full‑time
Job function
* Motor Vehicle Manufacturing, Retail Motor Vehicles, and Wholesale Motor Vehicles and Parts
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