Overview
Freelance ServiceNow CSM Consultant
Location: Germany (Remote/Onsite)
Duration: 1/2 Days a week
Start Date: Immediate
Our client, a global IT organization, is hiring a ServiceNow CSM Consultant to join the team on a part-time basis. The successful candidate will utilize their skills in the Customer Service Management module to support a major supermarket retail chain in Germany.
Responsibilities
* Provide advisory guidance on optimising and enhancing the ServiceNow CSM module.
* Deliver hands-on configuration and development to meet evolving business needs.
* Collaborate with internal stakeholders to design, build and improve customer service workflows and integrations.
Skillset
* English fluency with German language skills a big advantage.
* Proven ServiceNow CSM implementation and development experience.
* Strong consultative skills with the ability to translate business needs into technical solutions.
* Availability for 1–2 days per week over the coming months.
#J-18808-Ljbffr