Overview
We are 1912 Hotels – a fast-growing, international white-label hotel operator based in Hamburg. With a portfolio of properties across Europe, we specialize in transforming and operating hotels under leading international brands or unique, tailored concepts. We combine operational excellence with entrepreneurial energy.
We are looking for a visionary, energetic Hotel Operations leader to help us build our operational structures, inspire our teams, and drive our growth across multiple properties.
Responsibilities
* Overall leadership of hotel operations across all properties, ensuring high standards of service, quality, and efficiency
* Build and lead the Operations department from the ground up, developing processes, structures, and best practices
* Collaborate closely with General Managers and functional teams (Rooms, F&B, Finance, HR, Sales)
* Oversee pre-openings of new hotels, including planning, team recruitment, and operational setup
* Monitor and manage key operational metrics, including guest satisfaction, team engagement, and financial performance
* Inspire and coach operational teams, fostering a culture of excellence, innovation, and guest-centricity
* Act as a visionary thought partner for the executive team, contributing to the strategic growth and long-term direction of the company
What we offer
* A key leadership role in a growing, future-focused hotel group
* Creative freedom to shape operational structures and team culture
* Direct collaboration with the executive management team
* Attractive compensation including performance-related bonus
* International growth and career development opportunities
Your profile
* Several years of leadership experience in hotel operations (e.g., Director of Operations, Cluster Manager, or similar)
* Strong understanding of all hotel operational areas, including Rooms, F&B, and Guest Experience
* Energetic, visionary, and passionate about hotels and hospitality
* Experience building teams, structures, and processes in international environments
* Excellent leadership, communication, and interpersonal skills
* Willingness to travel frequently across Europe
* Fluent in English and German, additional languages are a plus
Interested?
We look forward to receiving your application including CV, salary expectations, and earliest possible start date at: preidt@1912-hotels.de
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