ABOUT THE COMPANY
Cloudi Fi is on a mission: To become the Security Gateway to all unidentified devices connecting with the Wi Fi!
Today, over +100 prestigious global brands have leveraged their Wi Fi infrastructure with Cloudi Fi cloud based solutions, including leading brands such as Chanel, Dior, Goldman Sachs, Siemens or Tesla. Our technology can help any company to provide a greater user experience to its customers and employees while improving data security.
Our team is composed of passionate and creative individuals sharing a common vision and passion for improving internet security and connectivity for everyone while delivering truly compliant and scalable solutions to the most innovative companies.
HIRING PROCESS
1. Technical Test: Your application will be reviewed after you complete the 4 short tech case studies (here) only
2. People Interview: Culture Fit with our People Manager
3. Technical Interview: Meet one of our CS Team Members to confirm your expertise
4. Role play Interview: You will participate in a Q Role play
5. Final Interview: Meet our CEO
>> For this position, you should be in Germany <<
ABOUT THE POSITION
You will join the Cloudi Fi Customer Success team and assist our customers while deploying Cloudi Fi solutions. You will provide integration, consulting, training, post sales specialized services, and support during the customer onboarding process. Additionally, the CSE liaises with the product team to relay customer specific feature requests.
From engaging with our customers during the product demo phase and setting up the proof of concept to working in production deployment, you will be a crucial part of making our customer user journey successful.
RESPONSIBILITIES
You will own and develop a strong relationship with your customers and ensure a high level of satisfaction:
1. Act as the primary point of contact, and trusted advisor for your assigned clients.
2. Be the technical authority on our solutions and the trusted advisor of customers.
3. Work with the customer and sales team through the onboarding and training phase,
4. Analyzing customer data to improve customer experience
5. Collaborate internally with the different business units to drive continuous improvement and a superior customer experience
6. Provide feedback on key features or product limitations that are inhibiting usage and growth.
7. Proactively identify blockers for our customers and collaborate with peers to remove them.
8. Facilitate recurring reviews with customers.
9. Stay up to date with emerging technologies.
10. Work on debugg